8×8 offers the most advanced Enterprise grade features on one single platform

8×8‘s out-of-the-box cloud solutions replace traditional on-premises PBX hardware and software-based systems with a flexible and scalable Software as a Service (SaaS) alternative, encompassing cloud business phone service, contact center solutions, and conferencing.

8×8 offers a cost-effective, reliable alternative to complex, on-premises phone systems. The 8×8 Virtual Office, Virtual Office Pro, and Virtual Contact Center solutions meet the critical performance requirements of your customers. Call recording, virtual faxing, built-in security compliance (including HIPAA, SOX and FISMA) and disaster-preparedness functionality supports the growing demands of today’s mobile, BYOD, anytime/anywhere work environment.

Product Features

• Virtual Office / Virtual Office Pro – Advanced IP Telephony and UCC, VO Mobile, Presence, IM/Chat, Unified Messaging, Call Recording and Virtual Office Meeting (web conferencing)
• Virtual Contact Center – Multi Channel (voice, IM/Chat, Email, Fax), Multi-Media Queuing, Skills-based Routing, Real-time Monitoring and Reporting, Support for Remote Agents, WFO/WFM Integration, CRM Integration
• 8×8 offers the most advanced Enterprise grade features on one single platform:
  • HD Audio and Video Conferencing
  • Desktop and mobile application
  • IM/Chat on Virtual Office desktop and mobile applications
  • Web collaboration
  • Presence
  • Fax
  • Omni-Channel Contact Center
  • CRM integrations with Netsuite, Outlook, Salesforce, Zendesk
  • Analytics
  • Barge/Monitor/Whisper

Why 8×8?

• Global services: 12 data centers, patented geo-routing, global extension-to-extension dialing, and service in 100+ countries
• Single platform: HD audio/video conferencing, presence, IM, chat, mobile and desktop clients, integrated omni-channel contact center, single application for continuous communications, and out of the box integrations with Salesforce, Netsuite, Zendesk, Outlook, and Skype for Business
• Enterprise grade: superior security and compliance, big data analytics, guaranteed end-to-end 99.9975% SLA, Elite Touch Deployment, five time Gartner UCaaS Magic Quadrant leader
• Little upfront costs: simply connect your IP phone to your existing internet connection to make and manage calls
• No dedicated IT staff required: with no on-prem hardware or software to manage, maintain, and upgrade, you can manage your phone and contact center solutions without any extra staff
• One low monthly rate: access to enterprise grade features like unlimited local and long-distance calling, voicemail, auto attendant, caller ID, free calls between offices, and more