Blog - Eastern DataComm

Eastern DataComm New Website Launched

WSI Comandix on March 29, 2021

We are thrilled to announce the launch of our newly designed website. Visit us at https://easterndatacomm.com/ to see the new website. After four months of work and commitment, we are delighted to reveal our new website officially on March 23, 2021. We wanted to make the new website user-friendly, easy to navigate and align with our new brand.

As an innovation leader in communication solutions, we need to make our customized solutions easy to understand, and our services are accessible for our existing and future clients. We strive to provide the most comprehensive solution on the market with our LENS (Lockdown & Emergency Notification System.

Our objective with this new website is to provide our visitors an easier way to learn about Eastern DataComm’s services and review information based on your Industry or interest.

We hope you have a great experience as you explore our new website.

The Role of Technology in K-12 School Safety

WSI Comandix on January 29, 2018

Years ago, K-12 students had fire drills and “say no to drugs” programs. Some school districts also had students practice using emergency exits on buses. Today, there are lockdown drills to protect students against shooters and terrorists. There are extensive programs about bullying, sexual assault and weapons. Although serious violence is relatively rare, most schools are affected on some level. The wide range of threats facing K-12 schools today not only threaten the lives of students and staff, but they also affect educational performance and outcomes.

Schools are increasingly turning to technology to enhance safety and prevent, intervene with, and respond to incidents. In the report, The Role of Technology in Improving K-12 School Safety, the RAND Corporation examines the current state of school safety practices, technological solutions and challenges. School safety experts were asked about the benefits and drawbacks of the following 12 technologies:

Entry Control Equipment. Remotely controlled, electromagnetic door locks make it easier to control access to schools.
Identification Technology. ID badges, parking stickers and biometric scanners allow authorized and unauthorized personnel to be identified more accurately.
Video Surveillance Technology. Cameras record activity, serve as evidence and identification tools, and deter criminals who fear being monitored.
Communication Technology. Two-way interactive systems make it possible to alert law enforcement to incidents and suspicious activities and individuals.
School-Site Alarm and Protection Systems. These tools alert school officials and emergency responders and protect students and staff during a dangerous situation.
Emergency Alerts. Automated notifications such as emails and text messages keep people informed and prevent the spread of unsubstantiated rumors.
Metal Detectors and X-Ray Machines. Handheld, walk-through and x-ray equipment help security teams prevent weapons from entering schools.
Anonymous Tip Lines. Phone hotlines, voicemail systems and websites enable students to report incidents or suspicions without fear.
Tracking Systems. Mobile applications and GPS devices allow student movement to be tracked.
Maps of School Terrain and Bus Routes. Geographic information systems (GISs) help emergency responders plan for crisis by plotting school terrain and transit routes.
Violence Prediction Technology. Predictive analytics software helps to predict the location, time and perpetrators of violent behavior.
Social Media Monitoring. Automated content monitoring tools can identify warning signs or even capture evidence of bullying and other threats.

Despite the benefits, there are potential risks associated with adopting technology to improve safety. Student privacy could be compromised. Violence prediction tools could result in unfair treatment of certain students, and both perpetrators and victims could be falsely identified.

Technology can have a negative impact on how students view their schools, which must strike the right balance between ensuring safety and feeling like a prison. K-12 districts also struggle to find the best ways to invest in safety solutions, which can be cost-prohibitive.

Three of the top five technologies with the least concerns are communication technology, alarms and emergency alerts.

Video surveillance systems are also widely used — 60 percent of public and 40 percent of private schools reported using video surveillance cameras. Schools use video surveillance to monitor vulnerable and high-risk areas, for visual enhancement during emergency events, and also as a deterrent.

Eastern DataComm’s LENS (Lockdown and Emergency Notification System) provides reliable, immediate and automated communication in case of an emergency. One-button notification allows you to instantly and automatically alert all students and staff of an emergency or threat. LENS can be integrated with existing infrastructure and communication systems The solution can also incorporate wireless radio to activate outdoor strobe lights, speakers and sign boards across school grounds. Emergency notification software can be configured to automatically notify administrators when 911 is dialed or a lockdown or evacuation is initiated. The system can be activated through any phone using a four-digit code.

Eastern DataComm also offers industry-leading video surveillance solutions, along with the expertise to help schools take maximum advantage of them. Our specialists can also help schools use compression and data optimization techniques to reduce the storage requirements of video surveillance, as well as comprehensive network and cabling integration.

Cost-efficient solutions enhance safety, security and day-to-day communications in schools and municipalities. Contact us to schedule a consultation.

Video Surveillance Compression that Delivers Both Efficiency and Image Quality

WSI Comandix on January 15, 2018

Video surveillance consumes a ton of storage capacity and bandwidth. The higher the quality of the video, the more it consumes. For example, 1080 HD video requires as much as 10.5GB of storage per minute of video. This is why video data footage should be compressed. Compression reduces storage requirements by reducing the number of bits in a video file.

There are two types of compression – lossy and lossless. With lossy compression, the video file “loses” data, which can result in lower quality. Video uploaded to the Internet typically uses lossy compressions to minimize the size of the file and maintain a reasonable level of quality.

No data is lost with lossless compression, but the compressed video file is typically the same size as the original file. This is why lossless compression is typically used for file transfers, not to reduce storage and bandwidth requirements.

There are three common data compression standards. MPEG-2 is a lossy compression that can reduce the size of a video file by up to 30 times. It is typically used for DVDs and streaming of video and broadcast TV on mobile devices. The primary drawback of MPEG-2 is that it’s inefficient and requires significant processing power.

JPEG 2000, which incorporates both lossy and lossless compression, requires less processing power and offers better image clarity than MPEG-2. However, JPEG 2000 is also inefficient, and complex textures, lines and curves can result in image quality degradation.

Used by YouTube, Blu-Ray and other popular formats and platforms, H.264 has until recently been the most efficient video compression standard. But H.264 requires even more processing power than MPEG-2 and is sensitive to motion complexity and speed.

The newest standard is the high-efficiency video coding (HEVC) standard. Also called H.265, HEVC is capable of delivering the same quality as H.264 but with half the bit rate at any fixed bandwidth. HEVC is used by Netflix, Amazon and other popular streaming services, and is the optimal standard for video surveillance.

Panasonic’s i-PRO Extreme video surveillance platform, a native, end-to-end HEVC/H.265 compression system, is available in the latest Panasonic cameras, recorders and management software. The i-PRO Extreme platform delivers enhancements in three key areas – compression, visibility and reliability.

HEVC/H.265 compression reduces streaming and storage requirements by about 50 percent compared to H.264 while maintaining high image quality. Panasonic’s Smart Coding technology reduces bandwidth requirements for relatively still scenes. Auto VIQ (Variable Image Quality on Specified Area) automatically analyzes scenes for motion and intelligently reduces bandwidth even further. Combined, the two features improve efficiency by up to 75 percent.

The new H.265-enabled cameras include an H.264 compatibility mode, enabling organizations to migrate portions of their video surveillance system to the new standard at their own pace. Organizations can maximize existing investments in H.264 products while reducing costs and future-proofing their networks.

Panasonic i-PRO Extreme cameras can automatically capture high-quality images, even in poorly lit, constantly changing environments. When in Intelligent Auto Mode, i-PRO Extreme optimizes image quality by automatically adjusting camera settings in real-time according to current scene dynamics and motion. Additional features include color night vision, smart facial coding, auto-failover and robust security.

The right compression technology is critical for high-quality, highly efficient video surveillance. Let us show you how Panasonic’s i-PRO Extreme platform can bring the benefits of HEVC/H.265 to your video surveillance system.

Is It Time to Move Your Phone System to the Cloud?

WSI Comandix on December 26, 2017

Many organizations are using the cloud for some of their communications and collaboration tools. The cloud reduces or eliminates capital costs for on-premises hardware, offers more flexibility, shifts management and maintenance responsibilities to the cloud service provider, and allows you to pay as you go for what you need.

Organizations are also moving their phone systems to the cloud. With a cloud-based phone system, phone service is delivered through the Internet. In addition to placing and receiving calls, features such as voicemail, call routing and call forwarding can be accessed through the cloud provider.

Although adoption of cloud-based phone systems, such as 8×8, is on the rise, many organizations have reservations, which are largely based on misconceptions about how a cloud-based system works. A common misconception is that when you move your phone system to the cloud, control of the phone system goes with it. However, a cloud-based phone system actually gives you more control and makes it easier to manage. The system is easier to deploy, and settings that apply to an individual user or the entire organization can be changed remotely via a web-based interface. Services and users can be added and removed as needed without complex implementations and reconfigurations.

Call quality is another longstanding concern about cloud-based phone systems. For many years, this concern was justified due to interference issues and a lack of bandwidth. The near-ubiquitous availability of Internet bandwidth and better technology have overcome these challenges, and organizations are able to monitor their cloud-based phone systems for call quality. Also, a cloud-based system can be integrated with an on-premises system so you don’t have to move the cloud in one fell swoop.

Cloud-based phone systems deliver real business benefits that go far beyond cost savings. You can pick and choose advanced features and applications that you might not be able to afford in an on-premises system. You can integrate communications systems with business applications, processes and workflows, which improves productivity and efficiency. Also, the cloud is built for the mobile workforce, allowing anytime, anywhere communication. Built-in redundancy and disaster recovery allow your employees to stay connected to colleagues and customers, regardless of weather, a power outage or other disruptive events.

There are certain features to look for in a cloud-based phone system. It should be easy to manage and make changes as needed without IT involvement. It should offer both mobile and desktop applications instead of trying to make one version work for both. Look for high-definition audio to ensure high call clarity, as well as applications for instant messaging, video and audio conferencing, and presence. Security must be a top priority. Look for a system that uses advanced data encryption to prevent unauthorized interception of business calls.

Although a cloud-based phone system is easier to deploy than an on-premises system, careful planning is required to ensure a smooth implementation.

Eastern DataComm can design your system around your business processes and goals, configure your system to do what you need it to do, and help train your employees. Let us help you choose and implement a cloud-based system that boosts productivity, efficiency and the bottom line.

Technology Upgrades to Help Schools from “Falling Back”

WSI Comandix on November 6, 2017

It is now the end of Daylight Savings Time and schools need to set all of their clocks to “fall back.” While most of us are trying to get accustomed to the time change, a complex routine is playing out in many schools across the country.

IT administrators must go through the painstaking task of resetting the school’s bell schedule. School districts typically have a wide range of clocks, some of which are set by opening the cabinet and entering numbers on a keypad, others which require knowledge of complex codes. Newer clocks were programmed to automatically update for daylight savings time — that is until Congress extended it in 2007.

The clocks and bell schedule isn’t the only antiquated technology schools must contend with. In many schools the paging system is at least 30 years old — sometimes even older. The “brains” of these systems is a head-end unit the size of a refrigerator that’s housed in the main office. A microphone is used to make an announcement, which is amplified by the head-end and sent out to hardwired speakers throughout the school.

These giant head-end units are a wiring nightmare and weren’t designed for today’s needs. These systems also typically have one zone, meaning that messages go out over every speaker. Administrators may get annoyed with having to listen to morning announcements, and neighbors complain about hearing announcements from the outside speakers. At the same time, issues with wiring and bad speakers often create no-coverage areas throughout the building.

These systems would be obsolete if it weren’t for the need to make emergency announcements. However, it seems almost futile and depending on the situation dangerous, to run to the main office to make an announcement that most likely won’t reach everyone.

To better meet their school safety and emergency notification objectives, schools should upgrade to a modern head-end unit with a zone controller that enables messages to be directed to appropriate areas of the building. For example, morning announcements can be directed only to classrooms while emergency announcements go to all speakers.

A modern head-end unit can also be tied to an IP phone system, allowing school officials to make announcements from any phone in the building. This is extremely beneficial in an emergency. With Eastern DataComm’s LENS solution, if the principal sees a dangerous situation, she can go to a nearby phone, dial in a code, and make an announcement and notify students and staff of an emergency without having to run back to the main office. In addition, modern head-end units typically have an override port to ensure that an emergency announcement gets control of the speakers.

In order to maximize your investment in communication and school safety technology, existing wiring and speakers that are still functioning may be able to be reused and augmented with additional speakers to cover hallways and other areas with no coverage. Most school paging systems installed decades ago were intended for morning announcements, so additional speakers are generally needed to ensure that emergency announcements can be heard throughout the school no matter where you are on school grounds.

It’s imperative that you work with a team that understands schools and knows where there may be areas throughout school grounds that are not covered by your existing speakers.

Schools should also consider implementing a modern bell schedule with an easy-to-use, browser-based interface. This eliminates complex configuration during the beginning and end of Daylight Savings Time or when schools have delayed openings, and ensures the time is always accurate. It also allows the bell schedule to be tied into the paging system so that a bell or other tone can be played over the speakers rather than actual bells installed throughout the building.

At Eastern DataComm, we’ve worked with over 100 schools in NJ and NY Metro Area. We understand the technology challenges schools face and have developed practical, budget-friendly solutions to maximize investments. Let us help you upgrade your bell schedule, paging system and emergency notification system to relieve maintenance headaches and improve your school safety preparedness.

Public, Private or Puffy: What Exactly Is the Cloud, Anyway?

WSI Comandix on July 6, 2017

Multi-cloud and hybrid cloud adoption is on the rise, according to the RightScale 2017 State of the Cloud Report, which found that organizations are using an average of eight different clouds. Eighty-five percent of organizations have a multi-cloud strategy, with 41 percent of IT workloads in public clouds and 38 percent in private clouds.

Multiple studies expect up to 60 percent of workloads to be running in the cloud by the end of the year. The cloud enables organizations to minimize capital investments in infrastructure, paying for the IT services they use as an operational expense. It also enables organizations to access IT resources with minimal risk, and scale those resources up or down as business needs dictate. Cloud-based phone systems, video conferencing solutions, and storage and backup services are among the most popular cloud applications.

However, there remains a general lack of understanding about what the cloud is and why organizations are using the cloud, especially in upper management. In a 2016 Forrester Research survey, 96 percent of CEOs said they don’t fully understand cloud computing, and 91 percent of IT company CEOs don’t know exactly what their companies are doing in the cloud.

Much of the confusion about the cloud stems from the practice of “cloud washing.” Many vendors enable to customers to access the vendor’s services via the Internet and market these services as cloud apps. However, connecting to services via the Internet does not a cloud platform make.

According to the National Institute of Standards and Technology (NIST), cloud computing is “a model for enabling ubiquitous, convenient, on-demand network access to a shared pool of configurable computing resources that can be rapidly provisioned and released with minimal management effort or service provider interaction.” The NIST requires a cloud platform to have the following characteristics.

Provisioning and launching of resources through an on-demand, self-service portal without service provider assistance.
Broad network access that is not limited by proprietary standards and devices.
The ability to quickly add or remove resources from a shared pool according to business need without service provider assistance.
Tracking, measurement and reporting of cloud service usage to ensure optimization and billing accuracy.

There are three primary cloud deployment models. A private cloud is used by a single organization and can exist onsite or offsite. It can be managed internally or by a third party. A public cloud offers virtually unlimited resources that are shared by multiple organizations or the general public. It is hosted and managed by a cloud service provider. A hybrid cloud uses a combination of on-premises infrastructure and public and/or private clouds. All operate independently but communicate to allow data and applications to flow back and forth between environments.

The RightScale report found that private cloud adoption dropped from 77 percent to 72 percent as more organizations focus on public cloud deployments. Public cloud is easier and less expensive to implement and maintain than private cloud. Although the main advantage of private cloud has always been control and security, public cloud providers have made major security gains in recent years.

To be clear, there is no perfect cloud formula that applies to all organizations. Some can’t use public cloud because of industry regulations. But, in many cases, public cloud enables organizations to tap the benefits of the cloud quickly, with less effort and at lower upfront costs.

By understanding basic cloud characteristics and deployment models, you can make the right decision based on your business goals and processes.

Contact Eastern DataComm to learn how our cloud solutions can give you simple, cost-effective access to state-of-the-art voice and data services.

How to Simplify Your Telecom with SIP Trunking

WSI Comandix on June 1, 2017

If your business is looking to simplify its phone management, SIP trunking might be the relief you’re looking for. By eliminating the need for maintenance and installations, your teams will have to spend less time managing telecom issues and more time focusing on core business matters.

Fast Implementation

A new SIP trunking solution can be deployed within 30-60 days, or even a few weeks depending on the scope of the project. Because SIP trunking installation is handled behind the scenes, primarily by your SIP trunking provider, you will be able to get up and running without any disruption to your business. There is nothing additional to configure at your end, provided you have a strong connection to the Internet and a SIP-compatible business phone system.

No Maintenance

Once you’re up and running, increasing capacity is as simple as contacting your provider. No more hard wires or installations required – all you have to do is request additional trunks to scale your solution. Your SIP provider will also manage the network and disaster recovery so you don’t have to. With a reliable vendor, redundancy is automatically baked in and your provider will handle all of the failover destinations if a hardware or carrier issue should occur.

Single Vendor

Many SIP trunking providers offer other communications solutions as well. If your provider does, you’ll have one point of contact for all of your communication needs. No more pointing fingers or needing to call multiple vendors to determine the source of the issue. Instead, you’ll have one call to make to get to the root of the problem. By having one vendor, you’ll be able to save time and provider a seamless experience across all of your communications solutions.

Remove Geographic Barriers

With SIP trunking, you can integrate with local PSTNs to streamline interactions between employees in multiple locations. Because remote locations can be added easily to the same network and enjoy access to the same communications applications as workers at headquarters, both regional and international offices benefit.

Support for Growth

As your business grows, you currently have to forecast adding new lines in advance to prevent capacity issues, plus invest a lot of time and money into physical space and installation management required to turn up additional lines. With SIP trunking, call capacity can be increased on-demand to support unlimited concurrent calls. Hence, you don’t have to spend time installing additional lines when business demands change or get caught in a bind if unexpected seasonality occurs. Plus, you won’t have to account for future grow and overpay for lines you aren’t using.

Is Your Old PBX System Hindering Your Employees’ Productivity?

WSI Comandix on September 6, 2016

Most employees today eschew the traditional 9-to-5 workday in favor of work-life balance and the ability to work when they want (and often where they want). The result often is an increase in productivity and a more satisfied workforce—a win-win for companies and their employees alike.

Is your PBX system supporting your employees or hindering them? Are employees able to have the full functionality of their desktop phone wherever they are? Are they able to access customer information through the PBX to streamline customer interaction? Are they able to collaborate with colleagues on the fly by simply pressing a button?

Chances are, your current system offers basic calling functionality and not much else. Plus, you’re probably using a separate collaboration platform, which means employees must maneuver two systems to do their job effectively. The result is a slow, kludgy system that does anything but enhance productivity.

To truly be productive in and out of the office, your employees need more. They need a complete communications and collaboration system on one platform to help them work smarter, faster. They need:

The ability to have all of their desktop phone calling features on any device—PC, tablet, smartphone.
Collaboration capabilities—including audio and videoconferencing, instant messaging and online meetings—no matter where they are.
Integrated customer information at the touch of a finger, to enable richer customer contact experiences.

Most legacy PBX systems lack mobility, flexibility and collaborative capabilities, keeping employees tethered to their desk or forcing them to use their mobile phones to conduct business while away from the office. Either way, they don’t have the power of an integrated communications and collaborations platform.

A cloud-based communications system may be the answer for your company, providing a robust, full-featured, integrated communications and collaboration platform that’s accessible anywhere at any time. Not only do your employees get all the tools they need to do their jobs effectively and efficiently, your business benefits from a system that’s scalable and flexible, and at a price that’s much less than the cost of upgrading your current PBX (which most likely doesn’t include collaboration capabilities).

Other benefits of a cloud-based communications system include:

The ability to get back online quickly should the unexpected happen, such as a natural disaster, fire or weather-related event.
Low or no hassle for the IT department, since a cloud communications system is a hosted system managed offsite.

In today’s business environment, your workforce must be productive no matter where they are. Take a look at the benefits of a cloud-based communications system and what it can do for your company. Contact us here for cloud-based communications system solutions.

4 Reasons Why SIP Trunking is the Perfect Match for UC Solutions

WSI Comandix on June 27, 2016

SIP trunking comes with many benefits – reduced telecom costs, cloud functionality and ease of capacity expansion are just a few. When paired with other communications solutions such as unified communications, businesses are able to seamlessly integrate those benefits with UC functionality such as desktop sharing or instant messaging. By extending your onsite UC solution with SIP trunking, you’ll be able to improve employee productivity, reduce costs and harness the flexibility of the cloud.

What is SIP Trunking?

SIP Trunking is a way to deliver voice and media over the Internet. If your business phone system, or PBX, can connect to the Internet and use the SIP protocol to make calls over the Internet, then SIP trunking can be a means of delivering high quality, reliable digital voice services for your business without the cost of additional hardware.

There are many benefits associated with SIP Trunking, but here are our top four reasons why SIP trunking and UC are the perfect pair:

Consistent Experience Across Offices

SIP trunking supports voice and media data so you can run your all communications efforts over the same network. By removing geographic barriers, you’ll be able to deliver a consistent experience across your different office locations and remote employees, and increase productivity by giving your employees access to the same systems and data.

Improved Business Continuity

Carrier diversity and redundancy is a key benefit of SIP trunking. If an outage does occur, your business phone system will have access to multiple carriers through your SIP trunking provider’s network to ensure uptime. Top SIP trunking providers invest a great deal into their network to ensure automatic failovers that support disaster recovery needs. Plus, your vendor will manage all of the carrier relations and maintenance so you don’t have to.

On-Demand Scalability

When your business grows or if you have seasonal fluctuations in call volume, you’ll likely need to add phone lines to support those changes. With SIP trunking, your telecom connectivity can quickly scale as you need it to. Call capacity can be increased on-demand to support unlimited concurrent calls, while ensuring you never pay for more than you need. Instead of forecasting advance installations and incurring the associated costs, all you’ll have to do is contact your provider to increase the number of trunks.

Stepping Stone to Cloud

SIP trunking is a great alternative if you’re considering the cloud but aren’t quite ready to make the leap. By combining onsite UC solutions with SIP trunking, you’ll be able to maintain the control of your onsite solution while gaining cloud benefits such as flexibility to grow and simplified management.

Have you thought about pairing #SIPTrunking with your #onsite #UC solution? If so, give us a call today!

Your Phone System Can Boost the Value of Your CRM

WSI Comandix on February 9, 2016

Today’s customer expects a seamless experience no matter how they choose to do business. To be competitive, organizations must provide customers with multiple communications options, including phone, email, instant messaging, text and social platforms. Employees need immediate access to detailed customer information in order to answer questions, troubleshoot problems and nurture a profitable relationship.

Many organizations have adopted customer relationship management (CRM) platforms to capture customer data and drive sales and marketing processes. When properly implemented, CRM tools can create a 360-degree view of the customer and provide the information needed for more informed decision-making. CRM analytics tools up the ante even further, enabling organizations to use customer data to gain new business insights.

For many organizations, however, CRM software is little more than a glorified Rolodex. Implementing a CRM solution is one thing. Integrating it into processes and workflows, and making it a strategic component to the business, is something else entirely. Organizations struggle to gather the data they need to better understand customers and perform meaningful analytics.

This challenge can be overcome by linking the CRM application with an IP phone system. This is possible because the IP phone system is software and voice calls are data that moves across the network. As a result, the phone system can be integrated with key business applications to increase productivity, improve operational efficiency and enhance the customer experience. A great example is the integration of the ShoreTel Unified Communications system with Salesforce, the world’s No. 1 CRM application.

Together, CRM software and the IP phone system can improve the quality customer of interactions by automatically delivering pertinent information along with each call. A “screen pop” can provide a holistic view of the customer, reducing wait times and ensuring that the call is routed to the appropriate person. Calls can be recorded and played back from within the CRM application. Employees can collaborate in real time, sharing call notes and comments to speed problem solving and decision-making.

Integrating both the phone system and CRM software into business processes can help speed decision-making and provide an edge over the competition. For example, marketing campaigns can be linked to a specific phone number so that agents know how to respond to each call. Call data can be tracked automatically so that the campaign’s success can be accurately measured.

Savvy organizations are also collecting detailed information related to average hold times, first-call resolution rates, abandoned calls and other key metrics. When the CRM software and phone system are tightly integrated, all the data related to a call can be automatically entered into the system, reducing the time employees spend on administrative tasks while providing management with more accurate reports for evaluating service levels and understanding customer needs.

CRM analytics is more than traditional call center reporting — it encompasses a variety of techniques for tracking and measuring data related to the customer experience. Data from a wide range of sources can be collected and analyzed to create a comprehensive customer profile and provide insight into demographics, behaviors and engagement. Sophisticated speech analysis can extract a wealth of information from recorded calls. Analysis of customer interactions and escalations can help organizations identify problems and inefficiencies and resolve them at their source.

CRM applications are among the most widely used business software, and CRM analytics is on the rise.

Eastern DataComm has expertise integrating CRM software with IP phone systems in order to capture and mine the data generated with every customer interaction. Let us help you implement the tools you need to better measure performance, answer key business questions and gain an advantage over the competition.

Category: Blog