Category: Blog - page 8

News

Communications as a Service: ‘Cloudifying’ the PBX

The cloud has had a dramatic impact on the way we do business, impacting everything from infrastructure to user access. Applications have broken free from onsite hardware giving users the ability to work anywhere at any time. And it’s just getting started. Even business communications have been given the cloud treatment, enabling users to access […]

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4 Reasons Why SIP Trunking is the Perfect Match for UC Solutions

SIP trunking comes with many benefits – reduced telecom costs, cloud functionality and ease of capacity expansion are just a few. When paired with other communications solutions such as unified communications, businesses are able to seamlessly integrate those benefits with UC functionality such as desktop sharing or instant messaging. By extending your onsite UC solution […]

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Why Smart Businesses View the Contact Center as a Profit Center

In today’s hyper-competitive, customer-driven business climate, organizations are focusing on the delivery of an exceptional customer experience. That’s driving technology investments to help optimize every customer interaction in order to increase sales, build loyalty and boost the bottom line. The contact center is getting a fresh look in light of this trend. Historically, the contact […]

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10 Ways Your Phone System Improves Your Customers’ Experience

Business competition in today’s economy is fierce. Your customers expect the highest level of customer care, and you and your staff need to be reachable, professional and customer focused at all times –  no matter where you’re located. If that’s your business model, is your phone system serving you like you serve your customers? Use […]

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Why Medical Practices Should Embrace Unified Communications

Technological advances have shined new light on the critical role of effective communication in medical practices. Better communication can dramatically improve the quality and frequency of patient engagement, which can lead to better outcomes. By simplifying collaboration and making data more accessible, medical practices can save time and reduce errors, resulting in greater operational efficiency. […]

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Your Phone System Can Boost the Value of Your CRM

Today’s customer expects a seamless experience no matter how they choose to do business. To be competitive, organizations must provide customers with multiple communications options, including phone, email, instant messaging, text and social platforms. Employees need immediate access to detailed customer information in order to answer questions, troubleshoot problems and nurture a profitable relationship. Many […]

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A Phone System that Maximizes Your Control

With so many phone system options to pick from, it’s difficult to know which one will fully support your business. But you do know one thing: your current phone system no longer meets your company’s changing needs. So you do what any smart business person does – you conduct a thorough assessment of your options. […]

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Hosted or On-Premises? Factors to Consider When Choosing a Phone System

A hosted or cloud-based Voice over IP (VoIP) phone system offers a number of advantages. If you’re already using VoIP-compatible phones, which many organizations are, capital costs are minor. Operational costs are also reduced because management and maintenance responsibilities shift to a third-party service provider. You pay as you go for the services you need, […]

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Debunking 4 Fears About Cloud Phone Solutions

For all of the benefits of cloud phone solutions (and there are many, including scalability, flexibility, and mobility), there’s no avoiding the fact that many people remain somewhat skeptical of the cloud. Typically, those business leaders’ concerns revolve around a handful of key issues: reliability, security, control, and risk. The truth, however, is world-class cloud […]

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