Research firm IDC just published its Semiannual Mobility Spending Guide, showing continued strong investments in mobile devices, applications and services. The healthcare industry is leading the way in mobile, with projected spending that’s more than twice the overall average. In healthcare, mobile devices are being used to improve both operational efficiency and the quality and […]
Savings & Growth: How 1 Easy Telecom Change Can Drive Both
Business demands are constantly changing. Between employee fluctuation and seasonal changes, it’s hard to not overspend on telecom. Analog technology or digital lines require additional wiring and installation if you want to scale and can quickly put a hole in your pocket. SIP trunking, on the other hand, has gained popularity over the years as […]
The Risk of Using an Old Phone System Just Because “It Still Works”
It’s easy to justify delaying the upgrade or replacement of a phone system when the existing phone system seems to be working fine. However, an older system that still functions has a high risk of failure. Older cables and power supplies are prone to failure and may not be able to withstand a power a […]
Why Cloud Phone Systems Make Sense for Startups
Entrepreneurship is critical to both economic growth and innovation. Entrepreneurs have the power to influence how we live and work, and force companies and individuals to change their ways of thinking. As these ideas take hold and startups become financially successful, they create jobs, reinvest in the organization, and contribute to a healthy economy. Without […]
Is Your Old PBX System Hindering Your Employees’ Productivity?
Most employees today eschew the traditional 9-to-5 workday in favor of work-life balance and the ability to work when they want (and often where they want). The result often is an increase in productivity and a more satisfied workforce—a win-win for companies and their employees alike. Is your PBX system supporting your employees or hindering […]
3 Reasons Why Multisite Businesses Need a Robust IP Communications Platform
It’s increasingly common for organizations to grow beyond headquarters to branch locations. Even small businesses use this strategy to better serve customers, gain needed skill sets, and take advantage of lower real estate and labor costs. Mergers and acquisitions can quickly expand an organization’s geographic footprint. In addition, many employees now work remotely in home-based […]
Creating Better Customer Experiences One Call at a Time
If you make money using the phone, then your business phone system needs to be a business enabler, not inhibitor. Your prospects must be able to reach you in a timely manner. Your customers need to find you wherever you are, at the front desk, in a meeting or outside the office. That’s how you […]
Communications as a Service: ‘Cloudifying’ the PBX
The cloud has had a dramatic impact on the way we do business, impacting everything from infrastructure to user access. Applications have broken free from onsite hardware giving users the ability to work anywhere at any time. And it’s just getting started. Even business communications have been given the cloud treatment, enabling users to access […]
4 Reasons Why SIP Trunking is the Perfect Match for UC Solutions
SIP trunking comes with many benefits – reduced telecom costs, cloud functionality and ease of capacity expansion are just a few. When paired with other communications solutions such as unified communications, businesses are able to seamlessly integrate those benefits with UC functionality such as desktop sharing or instant messaging. By extending your onsite UC solution […]
Why Smart Businesses View the Contact Center as a Profit Center
In today’s hyper-competitive, customer-driven business climate, organizations are focusing on the delivery of an exceptional customer experience. That’s driving technology investments to help optimize every customer interaction in order to increase sales, build loyalty and boost the bottom line. The contact center is getting a fresh look in light of this trend. Historically, the contact […]
