Category: Uncategorized - page 2

Why Smart Businesses View the Contact Center as a Profit Center

In today’s hyper-competitive, customer-driven business climate, organizations are focusing on the delivery of an exceptional customer experience. That’s driving technology investments to help optimize every customer interaction in order to increase sales, build loyalty and boost the bottom line. The contact center is getting a fresh look in light of this trend. Historically, the contact […]

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7 Ways Unified Communications Benefits State and Local Government

Many government agencies at the state and local level still rely upon legacy phone systems or Centrex-type services leased from carriers. These older systems are difficult to manage, expensive to maintain, and lack many of the features of a modern communications platform. Designed when most workers sat at desks throughout the day, they are incapable […]

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10 Ways Your Phone System Improves Your Customers’ Experience

Business competition in today’s economy is fierce. Your customers expect the highest level of customer care, and you and your staff need to be reachable, professional and customer focused at all times –  no matter where you’re located. If that’s your business model, is your phone system serving you like you serve your customers? Use […]

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Why Medical Practices Should Embrace Unified Communications

Technological advances have shined new light on the critical role of effective communication in medical practices. Better communication can dramatically improve the quality and frequency of patient engagement, which can lead to better outcomes. By simplifying collaboration and making data more accessible, medical practices can save time and reduce errors, resulting in greater operational efficiency. […]

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Your Phone System Can Boost the Value of Your CRM

Today’s customer expects a seamless experience no matter how they choose to do business. To be competitive, organizations must provide customers with multiple communications options, including phone, email, instant messaging, text and social platforms. Employees need immediate access to detailed customer information in order to answer questions, troubleshoot problems and nurture a profitable relationship. Many […]

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How Communication and Automation Improve School and Office Safety

How Emergency Notification, Communication and Automation Improve School and Office Safety Recent tragedies involving violence at our schools and places of work have made safety a top-of-mind issue across the country. Many states, counties and municipalities have passed or are considering legislation that mandates increased security measures and greater cooperation between schools, law enforcement and […]

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Hosted or On-Premises? Factors to Consider When Choosing a Phone System

A hosted or cloud-based Voice over IP (VoIP) phone system offers a number of advantages. If you’re already using VoIP-compatible phones, which many organizations are, capital costs are minor. Operational costs are also reduced because management and maintenance responsibilities shift to a third-party service provider. You pay as you go for the services you need, […]

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Is Your Phone System Agile Enough to Scale?

It’s the first day of a new quarter, you’ve just wrapped up a series of planning meetings with your team, and you notice an email from the CEO of your company. He wants to sync up with you on his vision for growth over the next 12 months, a plan that he says will involve […]

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Debunking 4 Fears About Cloud Phone Solutions

For all of the benefits of cloud phone solutions (and there are many, including scalability, flexibility, and mobility), there’s no avoiding the fact that many people remain somewhat skeptical of the cloud. Typically, those business leaders’ concerns revolve around a handful of key issues: reliability, security, control, and risk. The truth, however, is world-class cloud […]

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