MiContact Center is the ultimate contact center application that helps your business to empower customers with self-service capabilities.
From connecting customers to the right person, on the first try, every time to managing your workforce and monitoring quality of service, the right technology can transform your customer experience from dated to digital. Mitel offers solutions, services, and expertise to support your customer experience strategy every step of the way.
- MiContact Center Office: an entry-level solution for contact centers or workgroups with up to 100 agents.
- MiContact Center Business: a multichannel and cloud-ready solution designed to power customer-centric organizations with up to 1,200 agents.
- MiContact Center Enterprise: an all-in-one contact center with a single software stream for seamless growth, feature extension and deployment flexibility. Supporting up to 1,500 agents on a single system, MiContact Center Enterprise scales to 15,000 concurrent agents in a network under a resilient environment.