CASE STUDY

Neurology Group of Bergen County

Eastern DataComm helps a high-tech medical practice benefit from the ShoreTel(Mitel) Unified Communications platform.

The Eastern DataComm team designed a customized ShoreTel(Mitel) platform to precisely meet Neurology Group of Bergen County’s business and operational needs. The scope of this project included replacing the former aging phone system with a prem-based solution as well as offering an emergency notification process that was simple and swift. Eastern DataComm ensured that Neurology Group of Bergen County had a phone system that was integrated, scalable, and built to help them do their work as safely, effectively, and efficiently as possible.

An Aging Phone System in a Cutting-Edge Practice

The patients of Neurology Group of Bergen County have access to a wide range of diagnostic, consultative, rehabilitative, and treatment services delivered by 19 adult and pediatric neurologists, extenders, and physical therapists. The group’s well-equipped office is fully computerized, using the latest in electronic medical record (EMR) technology and provides patients with a comprehensive portal.

However, the former 20-year-old phone system did not support the group’s high-tech operations. Additionally, replacement parts were increasingly difficult to find, and the system was becoming more and more difficult to maintain.

Need for Swift Response to Medical Emergencies

Because of the complex medical issues that Neurology Group of Bergen County treats as a freestanding medical practice, at times the group will have patients who need immediate medical assistance.

With timing ever-more imperative as a result of these pressing patient medical needs, the group was seeking a way to swiftly and effectively communicate those instances as soon as they occurred. When every second counts, seamless and rapid communication is essential.

Desire for a Phone System That Would Meet Ever-Evolving Needs

As a thriving and growing organization, Neurology Group of Bergen County needed a system that could grow with them. From moving its diagnostic testing center, to adding a neurorehabilitation program, the practice continues to scale to meet the needs of its patients.

Therefore, the group needed a technology solution that would continue to be customizable and flexed to meet their needs as circumstances change over time.

The Eastern DataComm Solution to Neurology Group of Bergen County’s Aging Phone System

Eastern DataComm’s diagnostic and consultative approach to working with clients allowed the team to connect with Neurology Group of Bergen County about what they truly needed when it came to their communication technology solutions.

After all, while the immediate need was to replace a 20-year-old phone system, Eastern DataComm recognized that what the organization truly needed was a customized, integrated, and scalable solution that would evolve in tandem with their business for years to come.

Results: Industry Leading Prem-Based Solution

The Neurology Group of Bergen County looked at both onsite and cloud-based phone systems, exploring the pros and cons of each. They ultimately elected to go with an onsite solution. While the cloud is ideal for some organizations with a more narrowed scope of services, or those interested in a monthly operational expense vs capital expense, the group would most benefit from an onsite platform. Though a cloud-based solution may be an alternative for the group in the future, they elected a prem-based solution given that they have in-house technical staff and IT consultants, which led them to feel more comfortable with internally taking on the additional control.

The team at Neurology Group of Bergen County went through a very careful RFP process, conducting a number of interviews. They examined specifications and cost factors from each vendor who was invited to respond to the RFP. Upon thorough review, they selected ShoreTel(Mitel) as the solution that was most compatible with their needs and future plans.

Their team turned to Eastern DataComm on account of the team’s extensive expertise in both onsite and cloud-based solutions, giving Neurology Group of Bergen County the flexibility to choose the deployment model that made the most sense for their business. “That was unique and it was great. We weren’t pushed in one direction or the other,” said Dave Contento, Practice Administrator.

Results: Swift, Integrated Emergency Notification

The Eastern DataComm team designed the ShoreTel(Mitel) platform to precisely meet the group’s business and operational needs. For example, the system is configured to automatically send out emergency notifications to specific individuals whenever someone dials 811.

“Because of the diseases that we treat, and as a freestanding medical practice, we sometimes have patients who need immediate medical assistance. When that happens, it’s critical that we get the staff we need to the right place at the right moment,” Contento said. “Anybody can dial 811 on any phone, and a notification will appear on the ShoreTel(Mitel) screen. We know where the notification is coming from so we can get someone there almost immediately.”

Results: A Truly Customized, Scalable Solution

Because it is a growing, thriving practice, Neurology Group of Bergen County found it essential to employ a phone system that was flexible, scalable, and could keep up with their fast-paced and evolving needs. The ShoreTel(Mitel) solution has a browser-based interface that makes geographic/location, moves, adds, and alterations easy. In addition, users can simply unplug their phones, move to a different location, then log in to access full system functionality.

The ShoreTel(Mitel) Communicator interface is also user-friendly. The group also elected to roll out the ShoreTel(Mitel) Mobility app to a number of its doctors. With ShoreTel(Mitel) Mobility, users can access communication and collaboration features from any mobile device. In addition, when doctors are at the hospital vs. the office, they can use the hospital’s Wi-Fi instead of their cellular data, along with the ShoreTel(Mitel) mobility app to seamlessly communicate with staff.

“When we first implemented the ShoreTel(Mitel) Mobility app, we found that we needed a few more features that weren’t available at that time,” said Contento. “We sent a list of requests to ShoreTel(Mitel)—secure, HIPAA-compliant texting and date and time-stamping of messages, for example. With regular updates, ShoreTel(Mitel) worked through that list and checked off every single item. That is to the credit of ShoreTel(Mitel), and to Eastern DataComm for helping us marshal the right resources to push it through.”

A System and Technology Partner for Continued Growth

As the group continues to grow, Eastern DataComm remains dedicated to ensuring that the phone system meets its needs. “We just relocated our diagnostic testing center and added a neurorehabilitation program. As a result of that, it was necessary for us to add handsets in other locations in our facility. Eastern DataComm was able to come in and help us with that,” Contento remarked.
A high-tech medical office with all the latest technology needs a modern IP phone system with industry-leading features. Thanks to Eastern DataComm and ShoreTel(Mitel), Neurology Group of Bergen County now has a robust communications platform that will enhance its operations now and in the future.

How Neurology Group of Bergen County Describes the Experience

“It was the most progressive of all the platforms, something that would meet our needs now and into the foreseeable future . . . Eastern DataComm’s engineers not only provide expertise, but serve as the linkage between ShoreTel(Mitel) and our telecommunications providers. Their team was good at bringing everyone together.”

– Dave Contento
Practice Administrator
Neurology Group of Bergen County

Resolve Your Communications Challenges with Eastern DataComm

Similar to the Neurology Group of Bergen County, if your business is seeking a best-fit technology solution to streamline communications and emergency notification, contact Eastern DataComm. Our team of Safety & Communications Advisors is at your service to provide a complimentary technology consultation. Reach out to us by completing our contact form.