Eastern DataComm announced today the appointment of Alan Ritchie as Operations Manager. This is a new position within the organization.
In this role, Alan will be managing the processes of equipment procurement, warehouse flow, project management, system preparation, customer training, technical support and ongoing maintenance. He is certified with several key vendors, and comes to Eastern DataComm with over 30 years of communications technology experience.
“The goal of this new position is 100% customer satisfaction.” Says Al Harnisch, President of Eastern DataComm. “We knew that hiring an Operations Manager to strengthen our operational structure and optimize our installation, training, support and service functions was integral in continuing to grow our business and to ensure that all of our customers are delighted with our operational efforts. We are very excited to have Alan join our team.”
“I am proud to join the Eastern DataComm team” says Alan. “My main focus is to motivate and drive our team to provide our customers with the best possible customer experience.”
About Eastern DataComm
Since 1988, Eastern DataComm continues to provide end-to-end solutions for a broad range of voice communications and data networking solutions including IP telephone systems, data networking, HD video conferencing and cabling. As a gold partner with ShoreTel, we have provided solutions to over 1,000 small-to-medium businesses, school districts and libraries in the New York Metro area. With achievement in exceeding the “World-Class” Customer Experience threshold in customer loyalty from ShoreTel we deliver effective, understandable solutions that help you work faster and easier, on time and within budget.