Eastern DataComm Now Partnering with Xima Software to Provide Advanced Call History, Displays and Reporting for its ShoreTel Customers
Eastern DataComm is now offering Xima Software for their client base. Xima Software, a leading provider of all-purpose call history, call recording and real-time reporting software, fits seamlessly within Eastern DataComm’s gold-partner level ShoreTel presence.
Xima Software, an official ShoreTel partner, offers customer’s true cradle to grave call logging, dozens of standard reports, advanced custom reporting tools, intuitive call recording and playback and real-time views of user statistics.
Their award-winning flagship solution, Chronicall, goes above and beyond other call reporting solutions. Chronicall’s features are designed to overcome the limitations of traditional call history and reporting software. The software connects directly to the ShoreTel phone system and logs everything that happens on each call, from the moment it starts to the second it ends.
“Becoming a Xima Software partner is great benefit for our ShoreTel customers” said Al Harnisch, President at Eastern DataComm. “Their feature-rich call reporting and dashboards provide our clients increased intelligence on how their call center is performing. We only partner with companies that fit our best-in-class methodology and we are excited to offer this solution to the businesses that we work with.”
“As one of ShoreTel’s largest partners in the tri-state area, Eastern DataComm is a natural fit for our partner program.” said Jon Florence, Director of Sales at Xima Software. “We are looking forward to working with Eastern DataComm to help their clients enhance their call center reporting.”
About Eastern DataComm
Since 1988, Eastern DataComm continues to provide end-to-end solutions for a broad range of voice communications and data networking solutions including IP telephone systems, data networking, HD video conferencing, school safety solutions and cabling. As a gold partner with ShoreTel, we have provided solutions to over 1,000 small-to-medium businesses, school districts and libraries in New Jersey and the New York Metro area. With achievement in exceeding the “World-Class” Customer Experience threshold in customer loyalty from ShoreTel we deliver effective, understandable solutions that help you work faster and easier, on time and within budget.
About Xima Software
Xima Software’s flagship solution, Chronicall, started out as a simple call event monitoring application, but it has evolved into an all-purpose call history, call recording, and real-time reporting software suite. Chronicall offers revolutionary features designed to overcome the limitations of traditional call history and reporting software, and it does so by connecting directly to your phone system and logging everything that happens on each call, from the moment it starts to the second it ends. With a simple and attractive interface, a flexible licensing model, and little to no phone system configuration required, Chronicall is easy to deploy and scale.