Eastern DataComm announced today it has exceeded the “World-Class” Customer Experience threshold in customer loyalty from ShoreTel during the 2014 Partner Year.
ShoreTel uses the Net Promoter Score methodology (NPS®), a globally recognized leader in tracking and measuring customer loyalty, and Eastern DataComm customers provided feedback that elevated us to “World-Class” status.
“Your NPS score surpasses what is considered world-class level of customer loyalty,” Said Dan Joos, President and CEO of ShoreTel. “Your consistent performance in delivering an exceptional all-around customer experience is a tribute to your dedication to our joint customers. It is partners like you who ensure customers are not only satisfied, but are loyal to ShoreTel and our products and services.”
“We are fully-committed to providing each and every one of our customers with a white-glove experience,” said Al Harnisch, President of Eastern DataComm. “Receiving this award from ShoreTel reaffirms our dedication in the customized solutions that we provide.”
About Eastern DataComm
Since 1988, Eastern DataComm continues to provide end-to-end solutions for a range of voice communications and data networking solutions including IP telephone systems, data networking, HD video conferencing and cabling. As a gold partner with ShoreTel, we have provided solutions to over 1,000 small-to-medium businesses in the New York Metro area. We deliver effective, understandable solutions that help you work faster and easier, on time and within budget.
About ShoreTel, Inc.
ShoreTel, Inc. (NASDAQ: SHOR) is a leading provider of brilliantly simple IP phone systems and unified communications solutions. Its award-winning on-premises IP-PBX solution and cloud-based hosted phone system eliminate complexity and improve productivity. Recognized for its industry-leading customer experience and support, ShoreTel’s innovative business phones, application integration, collaboration tools, mobility, and contact center applications enable users to communicate and collaborate no matter the time, place or device, with minimal demand on IT resources. ShoreTel is headquartered in Sunnyvale, Calif., and has regional offices and partners worldwide. For more information, visit www.shoretel.com.
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Contact us or Call us at 201-457-3311 today to request a free preliminary analysis of your voice communications and data networking needs. Let us show you how we can deliver a better, cost-effective solution and learn why Eastern DataComm is regarded as the premier voice communications and data networking solutions provider.