- 24 x 7 access to ShoreTel technical support
- Software updates and upgrades
- Advanced hardware replacements
- Web training sessions
- Access to ShoreTel’s knowledgebase
Enterprise Support Advantage
Get proactive, high-touch and personalized technical, operational and maintenance support services to maximize your investment in your ShoreTel solution, enhance operational efficiency and resolve system issues quickly. ShoreTel’s Enterprise Support Advantage program includes all the features of the Enterprise Service program, plus:
- Access to a dedicated Technical Account Manager (TAM)
- Priority handling of support cases
Shoretel Remote Monitoring
ShoreTel Remote Monitoring is a 365-day, around-the-clock service that proactively monitors the ShoreTel products deployed on your premises. It verifies current status and expedites the response process for identified faults, ultimately improving the mean time to repair for events associated with ShoreTel systems. And that means you spend less time managing systems and more time focused on your business.
Unified Communications Healthcheck
Get an in-depth technical assessment of your ShoreTel UC deployment. The ShoreTel UC Healthcheck Service benchmarks your deployment against industry standards and makes specific recommendations for improvement. The report identifies ways to increase the productivity of the ShoreTel solution and serves as a foundation for future growth.
Contact Center Healthcheck
Get an in-depth technical assessment of your ShoreTel Contact Center deployment with this Healthcheck service from ShoreTel. The Healthcheck will identify areas that may benefit from further optimization to increase solution productivity and can serve as a foundation for future planning.
Contact us at (201) 457-3311 x131 to get even more value from your ShoreTel business phone system.