Business competition in today’s economy is fierce. Your customers expect the highest level of customer care, and you and your staff need to be reachable, professional and customer focused at all times – no matter where you’re located. If that’s your business model, is your phone system serving you like you serve your customers? Use […]
A Phone System that Maximizes Your Control
With so many phone system options to pick from, it’s difficult to know which one will fully support your business. But you do know one thing: your current phone system no longer meets your company’s changing needs. So you do what any smart business person does – you conduct a thorough assessment of your options. […]
Hosted or On-Premises? Factors to Consider When Choosing a Phone System
A hosted or cloud-based Voice over IP (VoIP) phone system offers a number of advantages. If you’re already using VoIP-compatible phones, which many organizations are, capital costs are minor. Operational costs are also reduced because management and maintenance responsibilities shift to a third-party service provider. You pay as you go for the services you need, […]
Debunking 4 Fears About Cloud Phone Solutions
For all of the benefits of cloud phone solutions (and there are many, including scalability, flexibility, and mobility), there’s no avoiding the fact that many people remain somewhat skeptical of the cloud. Typically, those business leaders’ concerns revolve around a handful of key issues: reliability, security, control, and risk. The truth, however, is world-class cloud […]
When Disaster Strikes: Looking to the Cloud for Business Continuity
It’s a Monday afternoon. Calls are rolling in, there are countless voicemails to respond to, and business is humming along. Then, seemingly out of nowhere, Paul the sales manager knocks on your door with a perplexed look on his face. “Do you know what’s wrong with the phone system?” he asks. “There’s no dial tone, no access […]
Virtual Reality: How to easily establish consistent communications with anyone, anywhere
When the London Business School hosted its annual Global Leadership Summit in June 2014, the school surveyed attendees about a variety of modern business issues and challenges. While the results of that survey covered a variety of topics, one of the really interesting findings was that respondents believed that half of their employees would be […]
Remote Control: How your phone system may be stifling remote employee productivity
Imagine for a moment that you’re a sales manager at a growing company and you’ve just been tasked with building a remote team of 40 sales reps. Your company’s headquarters is in Hackensack,NJ , but these reps will primarily work out of their home offices and much of their time will be spent on the phone […]
Paying for Technology—4 Ways Schools Can Upgrade on a Tight Budget
We work with a lot of school districts and one challenge that almost always comes up is how can the school afford a technology upgrade? Unfortunately many of these purchases are rather expensive: upgrading the data network, upgrading and increasing the wireless network, replacing a legacy business phone system, etc. To make matters worse, schools […]
