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Testimonials

School Districts & Libraries

stj“Like everyone else from Eastern DataComm with whom I have worked, you have gone above and beyond to ensure that your client is protected.  Your collective knowledge, well-written correspondence and willingness to advocate are much-appreciated.”

David Feinhals, Executive Director
St. Joseph’s School for the Blind

Frenchtown Elementary School‘It has been about a week since school has been back in session and I just wanted to email you about how nicely the new phones and intercom system are working now that we are back in session with students. What has been most remarkable about this installation, for me, has been the intercom and how different the announcements sound within the building.  Staff and students have both commented on the improvements.  Dan patiently trained our office staff thoroughly and we haven’t looked back since.  I know that we made some last minute changes at that time and Dan graciously stayed and made it work. In closing, I wanted to share how pleased I am with the enhancements that have been made to our building.”

Christina Lauck, Principal
Frenchtown Elementary School

ridgewood“We used Eastern DataComm in 2009 to install our VOIP phone system. This included 630+ phones, 17 Shoregear 90/V switches, one ShoreTel Director/DVS, High School DVS server and 3 PRI across 11 buildings. From my experience working with other vendors, this was a truly turnkey operation. Eastern DataComm is a very committed company and they take things seriously, making sure everything works fine before the job is called complete. Their customer service was outstanding. From the moment that they had the contract, they guided every step of the deployment and provided detailed transfer of knowledge. I highly recommend this company. It was a pleasure to work with them.”

Alim Pervizi, Information Technology Department
Ridgewood Public Schools

harringtonpark“Eastern DataComm installed our ShoreTel phone and paging system which included over 70 phones. They also helped replace and fix our antiquated clock system. Overall, customer service was fantastic…Al and his team were committed and did a great job getting everything up and running, even helping to work out some issues with our previous phone provider. I highly recommend Eastern DataComm.”

Bryan Jursca, Business Administrator
Harrington Park School District

fortlee“Eastern DataComm came in and met with all of the key administrators, met with the technology staff, and made sure that they were totally familiar with our environment and operating requirements. That gave them the ability to go out and do the turnkey implementation in each of our buildings. They upgraded our network infrastructure as needed and performed a telecommunication analysis which saved us a significant amount of money. It has been a very beneficial relationship.”

Paul Saxon, Superintendent
Fort Lee Public Schools

nv“I am very pleased with the professionalism, scheduling, training and installation that EDC provided to our school district. They made a potentially painful transition go very smoothly. As with every large-scale project, there are unforeseen items that crop up; their staff stayed on top of these items to find acceptable resolutions for our school district in a timely manner.”

George Harris, Network Engineer
Northern Valley Regional High School

lopatcongWith the help of Eastern DataComm and our new VOIP ShoreTel phone system, our two schools appear seamless to our staff and parents. This is a great solution for our mobile teachers – they can transfer their extension to any classroom they go to. The ShoreTel system has made the support staff more productive, too – our technology and custodian department can be paged on their cell phones by the system! From receiving voicemails in our email inbox to conference calling, the ShoreTel VOIP system has greatly increased our level of communication throughout the school district.”

Matt Shea, Director of Technology
Lopatcong NJ School District

ridgewood“The backend software has made management easy, and the phone system directory has been especially helpful to the district. The implementation of a ShoreTel system has had the most impact on communications between parents and teachers,” Ricart said. “Parents are now able to leave messages for teachers on their mailboxes. Staff members are able to access their voicemail even from outside the district and receive email notifications of new voicemails. We believe in ShoreTel’s ‘brilliantly simple’ solutions, and so does the Ridgewood district.” Adaptation of the new phone system for staff has been very easy, according to Ricart. “They love it,” she said.

Louise Ricart, IT Specialist
Ridgewood School District

bpl_logo“I knew that Eastern DataComm has always been more than just a cabling organization — they do work in networking and voice as well. When the opportunity arose to start the discussion about the phone system, I had them come in and show us what the possibilities were. We saw savings almost immediately and we wanted a platform that would grow with us and would change with our needs. They’ve been invaluable. Any issues we’ve had tend to be on our side, but whenever we’ve had a question or something seemed glitchy, they have resolved it very quickly. Their responsiveness has been great.”

Dino Kusulas
Brooklyn Public Library

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Finance

“Eastern DataComm developed the solution that was right for my business. The company has a lot of integrity, so I have faith that Eastern DataComm will do what is best for me and my business.”

T. Musial
NY Community Financial

magyar“They have patience, they explain, and they demonstrate. I know the job will get done right the first time. The people are highly knowledgeable and the customer support is easily accessible. If there are problems, they are rectified easily and quickly.”

J. Mazillo
Magyar Bank

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Healthcare

mdrWith over 12 highly staffed Medical facilities each with distinguished phone systems, I recommended a ShoreTel as the direction for voice standardization. Working with Eastern DataComm my recommendation turned out to be the right one. Along with its portability and eliminating the need to contact a vendor for adds, moves and changes, the ease of managing each system has definitely made it a worthwhile investment. Eastern DataComm has been there every step of the way.”

Ray Pinon, Network Manager
Medical Resources Inc

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Manufacturing

aeterna“The ShoreTel IP based phone system provides feature-rich benefits increasing productivity for my end users. My global IT team has found this system to be extremely easily manageable. I hold ShoreTel and Eastern DataComm in the highest of regards and look forward to a mutually beneficial relationship between our organizations.”

Gregory S. Berkin, Director of Global Information Technology
Æterna Zentaris Inc.

“We have been using a ShoreTel IP based phone system for several years now and have continued to be impressed with the excellent levels of service and performance that we get from the system. We have installed the phone system at four locations nationwide and expect to add another one this year. Our end users are very happy with the ease of use as well as the rich feature set that comes with each phone. From an IT standpoint, managing the system is very simple. The management interface is easy to understand while still giving me all of the tools I need to administer the system. The knowledgeable staff at Eastern DataComm has been great to work with and we look forward to continued collaboration in the future.”

Jude Hennessey, Director of Information Technology
Schratter Foods Inc.

jaclyn-logo“With the relocation of our home office this past year, we had a new ShoreTel Telephone System installed by Eastern DataComm. During this transition we had found the staff at Eastern DataComm to be extremely knowledgeable and professional. They were very thorough in the installation and training of our employees and always a pleasure to work with. Their quick and efficient response to any issue or problem that we encountered made for a very smooth and easy transition to our new telephone system.”

J. Hartstein, Vice President
Jaclyn Inc.

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Municipalities

bedminster“Eastern Datacomm absolutely exceeded our expectations with the transition from our older Nortel PBX to a new ShoreTel phone system. We had been promised “seamless” transitions from other vendors in the past, but that was truly our experience with Eastern Datacomm. Reliability and ease of use were our top priorities for a new system, and the professionals at Eastern Datacomm were able to implement a ShoreTel system to provide exactly that. I would not hesitate to recommend Eastern Datacomm for any telephony or technology project.”

Sean McCarthy, Head of Purchasing
Township of Bedminster

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Consumer & Professional Services

chemtec-pest-header-logoJust wanted to take a minute to thank you for sending Pete to do our move. He was great! He was knowledgeable, diligent, professional and prepared to  do the work. He was a pleasure to work with and my level of confidence rose when I knew he would be doing out move.  Thank you again!

Sam Rafter
ChemTec Pest Control

lbg“Knowing one responsive, flexible and hard-working company was looking after our complete cable and wiring installation gave us peace of mind, a smooth transition and a properly installed and configured cable system that will meet all of our future organizational requirements.”

Guy Pascarello, System Operations Manager
The Louis Berger Group, Inc.

maltensilver“Al and his team at Eastern DataComm are far and away the most responsive and thorough vendor I deal with. Their expertise regarding the ShoreTel PBX have helped us accomplish our corporate initiative of consolidating costs while increasing operational efficiency.”

S. Valentine
The Matlen Silver Group

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Support

Recently I dealt with Dominic on a Support Ticket. I would like to compliment his GREAT customer service! He was very nice, followed up on my issue, reminded me this week to set the time back that he had helped me change last week, and he called to make sure I did everything right on the day I changed it. When he called back, he actually got a hold of my boss, and my boss was also was amazed at the great service Dominic gave us.I usually deal with Thomas, who I can’t say enough good things about either! He is my goto guy and never lets me down or gets flustered with me. The service I receive from Eastern DataComm is always great and I just wanted to send a personal message to let you know. Every issue I call about is dealt with in a timely and efficient manner. Sometimes I get stressed and lose my temper but any time I do, your service team is patient and nice and calms me down. Your support team truly raises the bar on customer service!! Thank you!!”

IT Manager and Director of Quality Assurance

interstate“The Eastern Datacomm team is great! They are easy to communicate with and responsive to our needs. Their reliable information and support provides assurance that our company is in good hands.We highly recommend their services based on our years of experience as a satisfied customer.”

Danielle D’Amato – Cresciullo
Interstate Mechanical Services, Inc.