Blog
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February 9, 2016
Your Phone System Can Boost the Value of Your CRM
Today’s customer expects a seamless experience no matter how they choose to do business. To be competitive, organizations must provide customers with multiple communications options, including phone, email, instant messaging, text and social platforms. Employees need immediate access to detailed customer information in order to answer questions, troubleshoot problems and nurture a profitable relationship. Many …
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August 31, 2015
Hosted or On-Premises? Factors to Consider When Choosing a Phone System
A hosted or cloud-based Voice over IP (VoIP) phone system offers a number of advantages. If you’re already using VoIP-compatible phones, which many organizations are, capital costs are minor. Operational costs are also reduced because management and maintenance responsibilities shift to a third-party service provider. You pay as you go for the services you need, …
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August 18, 2015
Is Your Phone System Agile Enough to Scale?
It’s the first day of a new quarter, you’ve just wrapped up a series of planning meetings with your team, and you notice an email from the CEO of your company. He wants to sync up with you on his vision for growth over the next 12 months, a plan that he says will involve …
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April 6, 2015
When Disaster Strikes: Looking to the Cloud for Business Continuity
It’s a Monday afternoon. Calls are rolling in, there are countless voicemails to respond to, and business is humming along. Then, seemingly out of nowhere, Paul the sales manager knocks on your door with a perplexed look on his face. “Do you know what’s wrong with the phone system?” he asks. “There’s no dial tone, no access …
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March 2, 2015
Virtual Reality: How to easily establish consistent communications with anyone, anywhere
When the London Business School hosted its annual Global Leadership Summit in June 2014, the school surveyed attendees about a variety of modern business issues and challenges. While the results of that survey covered a variety of topics, one of the really interesting findings was that respondents believed that half of their employees would be …
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