Enterprise VoIP Phone Systems & Unified Business Communications
Eastern DataComm delivers and integrates secure VoIP phone systems across the East Coast, engineered for reliable communications and FCC-ready emergency calling.
Our VoIP solutions support compliance with the Ray Baum’s Act and Kari’s Law, enabling direct 911 dialing and dispatchable location reporting so emergency responders receive accurate call information.
Engineered for reliability, FCC compliance, and seamless integration with the communication and security systems your organization already depends on.
Key capabilities include:
- FCC-ready 911 and E911 routing with dispatchable location
- Paging, bells, clocks, and emergency alert integration
- Secure cloud-based phone system deployment
- Scalable enterprise phone systems for multi-site environments
- Integration with network infrastructure and alerting platforms
Why Choose EasternData Comm for Your VoIP Phone Systems?
Eastern DataComm designs, implements, and supports VoIP phone systems that anchor your facility’s business communications and safety plans. Our voice over IP services can connect your phone system with paging, clocks, signage, and emergency notification so people get the right message fast.
As a Mitel Gold Partner and Zoom Up Silver Partner, we provide vendor-neutral guidance across enterprise phone platforms, desk phones, softphones, and mobile voice applications, recommending the right architecture for your environment, not the easiest product to sell.
Who we serve
Eastern DataComm supports organizations managing large facilities, distributed locations, and mission-critical communication environments.
Education (K–12, Higher Ed)
VoIP systems integrated with paging and emergency notification (LENS + OPTICS) for districts and campuses (LENS).
State and Local Government & Municipal Agencies
Multi-site VoIP for government facilities with role-based routing and remote work support.
Commercial and Enterprise Business
Scalable VoIP business phone services for single- and multi-location organizations using softphones, desk phones, and mobile apps.
Assisted Living & Healthcare Facilities
Voice communications that support staff coordination, internal alerts, and dependable connectivity across care environments.
Property Management & Commercial Real Estate
Cloud-based phone systems connect offices, maintenance teams, and managers across multi-building portfolios.
Warehousing & Logistics
Enterprise phone systems with paging integration and scalable connectivity for high-volume distribution environments.
Manufacturing & Industrial Facilities
VoIP solutions that support plant communications, production coordination, and facility-wide voice connectivity.
Logistics & Transportation Operations
Voice communications systems that support distributed operations, terminals, and multi-site coordination.
Places Of Worship & Community Facilities
VoIP systems supporting administrative communications and facility-wide announcements with optional paging integration.
What Is VoIP?
VoIP (Voice over Internet Protocol) transmits voice calls as digital data packets across your network or the internet, replacing legacy analog phone lines with a scalable, feature-rich communication infrastructure.
How VoIP systems work
- Your handset or app turns speech into data packets and sends them across your LAN/WAN or the internet.
- SIP trunks or gateways connect voice over IP to the public telephone network.
- QoS, E911, and survivability settings keep voice calls clear and reachable.
- Integrations link the IP phone system with paging, clocks, signage, and alerting.
Advantages of VoIP
- Flexible deployment with an on-premises, private cloud-based phone system, or hybrid design.
- Centralized management for business communication, detailed call routing, and recording.
- Options for continuity using UPS, LTE/dual WAN failover, and SD-WAN.
- Scalable across users, sites, and feature sets without infrastructure replacement.
What’s Included in Our VoIP Phone System Solutions
Eastern DataComm delivers VoIP phone systems engineered for reliability, emergency readiness, and seamless voice communications. Each deployment is designed to integrate voice infrastructure with existing communication and network systems across your organization.
Our VoIP solutions include:
Flexible VoIP System Deployment
Eastern DataComm integrates cloud-based phone systems, on-premises VoIP systems, and hybrid deployments based on network architecture and operational requirements. Our engineers configure QoS, survivability planning, and E911 routing to support dependable voice communications.
Vendor-Neutral Technology Guidance
As a Mitel Gold Partner and Zoom Up Silver Partner, Eastern DataComm provides objective recommendations across enterprise phone systems, desk phones, softphones, and mobile voice applications.
911 Compliance and Emergency Calling
Our voice over IP service deployments support direct 911 dialing and dispatchable location reporting aligned with Ray Baum’s Act and Kari’s Law, ensuring emergency responders receive accurate call information.
Full Lifecycle VoIP Support
Eastern DataComm manages the complete deployment lifecycle, including system design, provisioning, cutover, user training, and long-term support, delivering dependable voice communications solutions through a single expert team.
Integrated Communications & Paging
VoIP phone systems connect directly with paging, bells, and clocks, and emergency communication platforms. Teams can initiate overhead announcements and coordinated alerts directly from any VoIP phone or authorized device.
Engineered for Reliability – Addressing VoIP’s Common Vulnerabilities
VoIP systems depend on network performance and power availability. Eastern DataComm designs VoIP solutions that minimize disruption and maintain call reliability during unexpected events.
Key safeguards include the following:
- Network redundancy and failover planning
- PoE and UPS power protection for voice infrastructure
- QoS configuration to prioritize voice IP solutions across the network
- Backup routing and survivability design for critical communications
These safeguards help maintain stable VoIP phone service and ensure voice communications remain available during outages or network congestion.
Our VoIP Integration Process
Eastern DataComm follows a structured deployment model to implement VoIP systems that integrate voice communications with existing infrastructure and operational workflows.
1
Infrastructure Assessment
Engineers evaluate network readiness, bandwidth availability, and call routing requirements to determine the ideal enterprise phone system architecture.
2
System Design & Configuration
Our team designs the VoIP system environment, including call routing, E911 configuration, device provisioning, and security controls for dependable voice over IP solutions.
3
Deployment & Integration
Eastern DataComm installs and integrates VoIP phone systems with paging platforms, emergency communication systems, and network infrastructure.
4
Testing & Compliance Verification
Every deployment undergoes testing to confirm call quality, redundancy performance, and compliance with FCC emergency calling requirements.
5
Training & Ongoing Optimization
Teams receive user training and administrative guidance. Ongoing monitoring and lifecycle support ensure the cloud-based phone system continues to operate efficiently as communication needs evolve.
VoIP deployments are scoped and staged to minimize operational disruption. Whether you’re replacing a legacy system or expanding across new facilities, Eastern DataComm manages cutover, user provisioning, and testing as a single coordinated process, so your teams are communicating on day one, not troubleshooting.
Bringing Your Phone Systems into FCC Compliance
Two federal mandates – Kari’s Law and Ray Baum’s Act – set specific requirements for multi-line phone systems used in commercial and institutional environments.
Kari’s Law: Requires that users can dial 911 directly without entering a prefix or trunk access code. The system must also deliver an automatic notification to a designated on-site resource whenever a 911 call is placed.
Ray Baum’s Act: Requires that multi-line phone systems transmit a dispatchable location, a specific, actionable address including room, floor, or location descriptor, alongside the callback number, when a 911 call is made.
Eastern DataComm configures direct 911 dialing, dispatchable location routing, internal notifications, and compliance documentation as part of every VoIP deployment. Your system meets FCC requirements from day one.
Upgrade Your Communications with a Modern VoIP System
Modern VoIP business phone service provides organizations with secure, scalable voice communications that support daily operations and emergency response.
Eastern DataComm delivers VoIP phone systems that integrate voice communications, paging, and network infrastructure into one dependable platform. Organizations across the Eastern Seaboard rely on our Voice over IP service expertise to modernize communications and maintain reliable connectivity across locations.
Featured Platforms & Technology Partners
Eastern DataComm is vendor-neutral and recommends technology based on your environment, not partner preference. Our certified partner relationships provide access to enterprise-grade platforms with proven deployments across our client portfolio.
Mitel
Gold Partner — 15+ Years
MiVoice Business, 6900 Series, Revolution mass notification. On-premises, cloud, and hybrid.
Zoom
Up Silver Partner
Zoom Phone, Meetings, and Rooms: Cloud-native UCaaS for hybrid and distributed teams.
Vendor-Neutral
Multi-Platform Guidance
We recommend the right platform for your environment, not the easiest sale.
Eastern DataComm has been a Mitel Gold Partner for over 15 years. Mitel is a recognised global leader in enterprise communications, trusted by over 70 million customers across on-premises, cloud, and hybrid environments. We recommend and deploy Mitel solutions because of their engineering depth, integration flexibility, and proven performance in complex, multi-site deployments.
Integrating with Your Other Technology Solutions
Eastern DataComm VoIP solutions integrate directly with the security and communication systems your organization already depends on or is planning to deploy. Rather than operating as a standalone phone platform, your VoIP infrastructure becomes a coordinated layer within a unified ecosystem.
Integrated systems include:
- Access control — call routing that aligns with entry events, credential workflows, and incident response
- Paging, bells, and clocks — overhead announcements and scheduled broadcasts initiated from any authorised VoIP device
- Emergency notification platforms — facility-wide alerts and coordinated response workflows triggered directly through the phone system
- Video surveillance — voice coordination tied to camera events and real-time monitoring
- Network infrastructure — QoS, segmentation, and redundancy engineered to prioritise voice traffic under load
Every integration is engineered, tested, and documented by Eastern DataComm’s team — not configured post-installation by a third party.
Featured Products
Mitel 6900 Series
Mitel’s 6900 VoIP Series is a line of desk phones equipped with clear audio, state-of the-art features, and a comprehensive set of accessories to improve productivity and efficiency for your organization.
The 6900 IP Series is a powerful business suite of desk phones with crystal-clear audio, and Bluetooth connectivity. Plus, the 6900 IP Series provides advanced features and a broad array of accessories to improve productivity and mobility in today’s modern business environment.
Click on the image to get more information.
MiVoice 6900 Accessories
Work the way that works best for you with a suite of add-on peripherals that are designed to improve efficiency and mobility. In partnership with Mitel, we offer a variety of accessories that allow you to tailor your 6900 IP desk phone to fit your needs.
Mitel Revolution
Mitel Revolution is a state-of-the-art mass notification solution. It offers flexible, industry-leading features that improve communication, security, and emergency response capabilities.
From real-time notification alerts to facility-wide paging announcements to mobile-centric communications at the press of a button, the combined impact of Mitel Revolution and Eastern DataComm allows you to customize and leverage this powerful technological tool to address the needs of your business, municipality, or school district.
Mitel Revolution in Action on Campus
During emergencies, Mitel Revolution can send out mass notifications to students, faculty, and staff in seconds. During urgent situations, having everyone on the same page and responding appropriately as quickly as possible can make all the difference in mitigating damage and saving lives. Simplicity and the ability to respond quickly are absolute essentials. Revolution achieves both.
MiVoice Business
MiVoice Business provides you with the chance to improve the speed and quality of your business decisions by providing you and your employees with everything necessary to collaborate seamlessly, anywhere and anytime.
Complete Flexibility
Choose from on-premises, virtual, or private cloud deployments to fit your IT and budget needs.
Industry-Leading Communication
Mitel’s next-generation software is second to none, and its collaborative approach mirrors that of Eastern DataComm. Eastern DataComm + Mitel is the equation that provides our customers with the utmost in telephony hardware and service. Together, we deliver the best possible support for your VoIP needs backed by experience, dedication, and know-how. Mitel’s software integrates with tools like Microsoft Teams and Google Classroom, enhancing productivity and simplifying communication.
Future-Proof Your VoIP Solution
Mitel offers acceleration of new features and application deployment for VoIP solutions, so you always have the opportunity to take advantage of the latest advancements in voice and communications technology.
VoIP System Solutions You Can Count On
Our voice over IP solutions are:
- Easy to Use: Simple admin, intuitive phone options (desk, softphone, mobile), and responsive help desk support.
- Scales as You Grow: Add users, sites, and features without disrupting your business communication.
- Flexible Workflows: Conference bridges, video, paging tie-ins, and routing that match your business needs.
- Proven Platforms: Longstanding Mitel deployments supported by Eastern DataComm’s design and phone service team.
FCC 911 Compliance
We configure direct 911 dialing, internal notifications, and dispatchable location so your VoIP phone system aligns with the Ray Baum’s Act and Kari’s Law. Designs include routing, testing, and documentation that fit your environment.
Our Service Areas Across the East Coast
Rhode Island
Massachusetts
New Hampshire
Maine
Connect to Business
Currently a MiVoice Connect (formerly ShoreTel) customer? View these resources to learn more about the benefits of transitioning to MiVoice Business.
Schedule a VoIP Phone Systems Consultation
For 35+ years, Eastern DataComm has helped schools, municipalities, and businesses across the Eastern seaboard keep people safe and operations running. Partner with us to get your phone platform as the backbone of your facility’s safety and communications so your team can act with confidence and clarity.
Close the gaps and unify daily calls with emergency alerts. Tell us about your locations, users, and goals. Complete the form below, and our advisors will outline a practical path, deployment, integrations, and training built around your environment with enterprise-level VoIP phone systems.
Our VoIP solutions are designed to integrate with your existing carrier relationships and network infrastructure, reducing the need for wholesale replacement. Organizations typically see lower long-term operational costs through consolidated vendors, reduced hardware overhead, and a single support team managing the full communication stack.
Upon completion of the above form, an Eastern DataComm Safety & Communications Advisor will reach out to you to schedule your consultation.
Frequently Asked Questions
VoIP uses the internet to make and receive calls, while traditional phone systems rely on physical phone lines. VoIP provides more flexibility, cost savings, and features like call forwarding and voicemail-to-email, offering businesses a modern communication solution compared to outdated landline phones.
Switching to VoIP helps businesses save on phone costs while offering flexibility with features like video conferencing, mobile access, and integration with cloud phone systems. A business phone system based on VoIP allows for seamless communication across locations and devices, enhancing business operations.
A VoIP phone system connects remote teams through cloud phone systems, allowing them to use mobile apps, softphones, and desk phones to make and receive calls from anywhere. This flexibility supports business continuity and ensures that communication stays uninterrupted regardless of where team members are.
