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The Eastern DataComm blog features insights into our propriety customer support process, proven technology products, business phone system and communications solutions, as well as answers to questions potential customers generally have before they come on board and after the product implementation phase.
Hackensack, NJ, September 17th, 2018 – Eastern DataComm announced they are hosting three seminars in October to discuss solutions to one of the most important topics facing school districts, law enforcement and municipalities today – safety. How quickly and effectively a school can notify everyone of a lockdown or…
81% of CIOs believe IT is entering a new era of customer-driven initiatives. Businesses are increasingly embracing cloud communications to craft better customer experiences. Some IT executives, failing to recognize the opportunities cloud solutions can bring to their businesses, are reluctant to adopt this new communications platform. Savvy CIOs…
Sometimes, we need to destroy the status quo to create a new model of engagement. Sometimes, the market does that for us and that can be even scarier. Change is always scary and overwhelming, especially when it comes to technology. But it is inevitable.
The Cloud is changing the way…
In the previous post, we discussed why more organizations are moving their phone systems to the cloud and what to look for in a cloud phone system. More than cost savings, a cloud phone system offers more control and flexibility, simpler management, the ability to add or remove users and…
Years ago, K-12 students had fire drills and “say no to drugs” programs. Some school districts also had students practice using emergency exits on buses. Today, there are lockdown drills to protect students against shooters and terrorists. There are extensive programs about bullying, sexual assault and weapons. Although serious…
Video surveillance consumes a ton of storage capacity and bandwidth. The higher the quality of the video, the more it consumes. For example, 1080 HD video requires as much as 10.5GB of storage per minute of video. This is why video data footage should be compressed. Compression reduces storage…
Many organizations are using the cloud for some of their communications and collaboration tools. The cloud reduces or eliminates capital costs for on-premises hardware, offers more flexibility, shifts management and maintenance responsibilities to the cloud service provider, and allows you to pay as you go for what you need.
Organizations…
Are you looking to revamp your contact center and deliver better customer experiences? An end-to-end contact center suite offers you the opportunity to do just that. Take a look at some of the ways modern contact center solutions can help improve efficiency and productivity in your contact center:
Embrace Multiple…
It is now the end of Daylight Savings Time and schools need to set all of their clocks to “fall back.” While most of us are trying to get accustomed to the time change, a complex routine is playing out in many schools across the country.
IT administrators must go…
If you make money using the phone, then your phone system needs to be a business enabler, not an inhibiter. It needs to differentiate your business from your competition. Your prospects must be able to reach you in a timely manner. Your customers need to find you wherever you…