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Cloud Communications Solutions

Cloud Communications Solutions for Businesses and Municipalities

In today’s rapidly changing technology landscape, communication tools are important for effective operations. Eastern DataComm provides cloud communications solutions that empower businesses and municipalities to stay connected and productive. Our cloud communication systems offer reliable, scalable, and integrated platforms that adapt to your organization’s unique needs.

With decades of experience, Eastern DataComm delivers tailored solutions that include cloud telephony, cloud communications platforms, and unified communication systems. These services support real-time communication, streamline operations, and improve productivity across diverse environments. Our cloud communications solutions integrate seamlessly, enabling efficient collaboration and effective business communication through voice, video, and messaging.

Eastern DataComm’s diagnostic and consultative approach ensures that you receive a solution tailored to your organization’s goals. Our team works closely with you to design and implement a communication infrastructure that supports your needs and facilitates long-term success.

Ready to upgrade your communication systems? Contact Eastern DataComm today to find out how our cloud communications solutions can help your business or government agency.

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The Benefits of Eastern DataComm’s Cloud Communication Solutions

Reliable: Communication disruptions can have serious consequences, affecting productivity and customer satisfaction. Eastern DataComm’s cloud communications solutions provide 99.99% service uptime, ensuring consistent and reliable communication. With built-in security features, your organization is protected against potential cyber threats, safeguarding sensitive data and maintaining business continuity. By utilizing cloud telephony services and integrated communication systems, you can trust that your communication infrastructure is dependable, no matter where your team is located.

Scalable: As organizations grow, their communication needs evolve. Eastern DataComm offers cloud communications solutions that scale effortlessly with your business, allowing you to add users, expand functionality, or integrate new communication channels without disrupting operations. Our cloud communications platform adapts to your changing requirements, supporting increased demand and helping you stay ahead in a dynamic market. With scalable solutions, you can efficiently manage communication growth, ensuring that your system remains responsive and effective.

Flexible: Eastern DataComm’s cloud solutions provide flexibility that enables your team to communicate from any location using any device. With cloud telephony and cloud-based communication systems, users can make voice calls, participate in video conferences, and exchange messages seamlessly. Our solutions eliminate the need for complex hardware installations and maintenance, reducing costs and streamlining deployment. If you work remotely, in the office, or on the go, your team remains connected and productive with versatile communication tools that adapt to their needs.

Integrated: Communication is more efficient when all tools are seamlessly connected. Eastern DataComm’s cloud communication platform integrates voice, video, messaging, and collaboration tools into a single, unified system. This integrated approach streamlines workflows and improves productivity, enabling users to access all communication channels from one platform. Our solutions are designed to work with existing software and applications, simplifying communication management and improving user experience. With unified communication systems, your team can collaborate effortlessly, regardless of their location or device.

Comprehensive: Our cloud communications solutions offer a robust suite of features tailored to meet the needs of businesses and municipalities. These features include advanced voice calling, video conferencing, and messaging tools that support effective collaboration and customer communication. Additionally, our systems are equipped with real-time communication capabilities, enabling instant connectivity and rapid decision-making. By integrating cloud telephony services with other business applications, Eastern DataComm delivers a comprehensive communication solution that improves productivity and operational efficiency.

Cloud Communication

Eastern DataComm’s cloud communication solutions come equipped with a wide range of features designed to enhance connectivity, improve efficiency, and streamline communication for businesses and municipalities. Key features include:

  • Compliance coverage
  • Advanced call handling
  • Direct routing
  • Enhanced calling for Microsoft Teams
  • Industry-leading telephony
  • A single-app experience
  • Fax
  • SMS
  • Voicemail
  • Call and message history
  • Analytics and reporting
  • Call queue management
  • Presence sync
  • 275+ pre-built applications
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Why Businesses and Municipalities Are Moving to the Cloud with Eastern DataComm

While there are benefits to prem-based solutions, when it comes to the right technology solution for municipalities and businesses, the cloud is hard to beat. At Eastern DataComm, our cloud communication partners are industry leaders and the solutions we offer are top-rated. That said, there are many reasons to move to the cloud with our team at your side.

The Benefits of Having the Eastern DataComm Team on Your Side:

Our biggest priority is providing a solution that serves your business. RingCentral is a leading global provider of cloud-based communications and collaboration solutions for businesses. RingCentral leverages the cloud to bring freedom, innovation, and seamless connectivity to business phone systems. We partner with RingCentral to bring you an optimized communications solution for your organization.

We Simplify Cloud Communication Solutions

Establishing your organization in the cloud or migrating from an on-premises solution simplifies communication and improves productivity. Eastern DataComm provides unified communications solutions that allow you to manage all communication channels from a single platform, including messaging, video conferencing, SMS, fax, and phone calls.

By using cloud phone systems, you benefit from centralized management and a streamlined communication experience. Our solutions provide features like call forwarding, voicemail, and real-time messaging, all designed to optimize workflows and improve team collaboration.

Working with Eastern DataComm means choosing the right cloud communications solution that fits your organization’s needs while ensuring reliable connectivity and efficient communication.

We Make Your Cloud Easy to Manage

Transitioning to the cloud with Eastern DataComm saves time and resources. Our cloud communication systems allow you to use existing phone numbers, assign toll-free numbers, or set up new local numbers effortlessly. Adding new users, offices, or remote teams is quick and straightforward, ensuring your communication network grows with your organization.

We partner with top cloud providers who offer intuitive online tools, making it easy to manage administrative tasks, customize communication settings, and maintain control over your cloud infrastructure. Our cloud communication service is designed to simplify complex communication needs while maintaining a seamless user experience.

Our Cloud Solutions Bring You Next-Level Customization

Eastern DataComm’s cloud communication solutions provide advanced customization options for cloud phone systems, including call forwarding, call routing, and voicemail settings. Our mobile and desktop applications enable employees to work from anywhere, ensuring clear communication and consistent connectivity.

With cloud PBX capabilities, users can utilize their personal devices as business phones without revealing their personal numbers, improving flexibility and productivity. Our solutions also integrate with communication features that support remote work and mobile connectivity, enabling teams to collaborate efficiently.

We Make Cloud Integration Work for You and Your Team

Eastern DataComm focuses on delivering cloud communication systems that integrate seamlessly with the applications you use most. Our solutions support team communications by connecting tools like Microsoft Teams and other productivity platforms into one unified cloud system.

Our APIs enable custom integrations that bridge gaps in existing systems, ensuring a cohesive communication experience. By using cloud technology and cloud platforms, we empower your team to communicate effectively and maintain productivity, regardless of location.

Our unified communications solution keeps all communication channels connected, making collaboration more efficient and improving overall operational efficiency.

We Provide Hassle-Free Maintenance

Eastern DataComm delivers hassle-free maintenance through automatic software updates, account management, and flexible scaling options. Our cloud communication systems are supported by leading cloud providers who offer 24/7 support via email, chat, or phone.

With no on-site hardware required, our VoIP solutions and cloud phone systems provide reliable connectivity and minimal downtime. We also offer complimentary training sessions, ensuring your team maximizes the potential of our cloud communications solutions from day one.

Our maintenance services are designed to keep your cloud systems up-to-date, efficient, and secure, allowing you to focus on growing your business without worrying about technical issues.

Benefits of Cloud Communication Solutions

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Hear From Our Satisfied Clients

At Eastern DataComm, we prioritize delivering reliable and efficient cloud communications solutions that transform how organizations communicate. Our clients trust us to provide seamless connectivity, improved productivity, and dependable support. Their experiences speak for themselves.

“We couldn’t have done this without [Eastern DataComm’s] help. I hope to God we never have to use this system but, in the event that we do, we all feel better knowing that we’re better prepared. It’s all about saving lives.”

-Matt Cirigliano, IT Manager, Delaware Valley Regional High School District

“It really is the total package. They have the right equipment. They have a great team, each with their own area of expertise. They say they’re going to do something in a certain amount of time, and they do it within that time. Whenever we have had a problem, even if it isn’t their responsibility, they have helped us. I would highly recommend Eastern DataComm.”

— Executive Director, St. Joseph’s School for the Blind

“… It’s always a pleasure to interact with them regarding any of the problems [we face]. And they definitely know what they are doing.”

— Former Superintendent of Fort Lee Public Schools

“They’ve been invaluable. Any issues we’ve had tend to be on our side, but whenever we’ve had a question or encountered a glitch, they have resolved it very quickly.”

— Dino Kusulas, Telcom Manager of Brooklyn Public Library

Transform Your Communication with Eastern DataComm

Eastern DataComm is dedicated to helping businesses and municipalities/government agencies achieve effective communication with reliable, scalable, and secure solutions. Our cloud communications solutions empower organizations to stay connected, productive, and ready for growth. With flexible deployment, seamless integration, and expert support, our services are designed to meet your unique needs.

Ready to revamp your communication systems? Contact Eastern DataComm today and experience the benefits of our cloud communications solutions.

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Cloud Communication FAQs

What Is Cloud Computing and How Can It Benefit My Organization?

Cloud computing enables businesses to access communication tools and resources over the internet, eliminating the need for on-site hardware. Eastern DataComm’s cloud communications solutions provide reliable cloud telephony, video conferencing, VoIP phone systems, video surveillance, and other messaging tools that streamline operations and improve productivity. By using a cloud communications platform, all communication channels are unified into a single system, accessible from any device. This flexibility supports remote work, real-time collaboration, and efficient communication across teams.

Our solutions also ensure minimal downtime and simplified maintenance, often managed through software updates or remote support. This approach reduces costs associated with traditional phone systems while offering scalable and secure communication options. With cloud communication systems, your organization can stay connected, agile, and ready to grow.

What Types Of Cloud Solutions Does Eastern DataComm Offer?

Eastern DataComm offers a comprehensive suite of cloud communication solutions, including cloud telephony services, cloud-based communication platforms, and unified communications systems. These solutions support voice calling, video conferencing, messaging, and collaboration, integrating all communication channels into one streamlined platform.

Our cloud communications platform is designed to improve productivity and connectivity for businesses, schools, and government agencies. By leveraging unified communications as a service, Eastern DataComm provides scalable and flexible solutions that meet diverse communication needs while ensuring security and reliability.

How Does Eastern DataComm Assess The Right-Fit Cloud Solutions For Customers?

Eastern DataComm takes a personalized, diagnostic approach to understanding each client’s communication needs. Our experts conduct a thorough assessment of your existing infrastructure to identify areas for improvement. We then design tailored cloud communications solutions that improve connectivity and support organizational goals.

Our process begins with a Safety and Communications Consultation, which evaluates current systems, including cloud telephony, video conferencing, and messaging platforms. Based on these insights, we recommend the most suitable cloud communication systems to optimize productivity, efficiency, and security.

Can Eastern DataComm Help Me Migrate My Existing IT Infrastructure To The Cloud?

Yes, Eastern DataComm specializes in seamless cloud migration, ensuring a smooth transition with minimal disruption. Our team assists in migrating your existing IT infrastructure to a cloud communications platform that supports your specific requirements. This includes cloud telephony, unified messaging, and video conferencing solutions, all integrated into a cohesive system.

We provide flexible deployment options with no on-site hardware required. Our team handles the entire migration process, from planning to implementation, ensuring reliable cloud communication and continued productivity. Our cloud telephony providers also offer ongoing support, making it easy to manage and scale your communication systems as your organization grows.

What Kind Of Support And Maintenance Services Does Eastern DataComm Provide For Its Cloud Solutions?

Eastern DataComm offers comprehensive support and maintenance for all cloud communications solutions. Our services include 24/7 technical support, remote troubleshooting, and software updates, ensuring your systems run smoothly and efficiently. We partner with industry leaders, including RingCentral, to provide top-tier support through phone, email, and virtual chat.

Our team also offers complimentary training sessions, helping your organization maximize the benefits of our cloud communications platform. As your business grows, we assist with scaling and upgrading your systems to meet increased communication demands.

How Can I Get Started With Eastern DataComm’s Cloud Solutions For My Organization?

Getting started with Eastern DataComm’s cloud communications solutions is easy. We offer a complimentary consultation to assess your communication needs and recommend the best-fit technology. Our team designs customized solutions tailored to your organization’s goals, ensuring a seamless implementation.

To schedule your consultation, visit our contact page and fill out the form. One of our specialists will reach out to discuss your requirements and guide you through the process of transforming your communication systems with our reliable and scalable cloud communication systems.

Are Cloud Communication Solutions Secure?

Yes, Eastern DataComm’s cloud communications solutions are built with advanced security measures to protect your data and communication channels. Our systems use encryption, multi-factor authentication, and secure access controls to safeguard information. We also partner with leading cloud telephony providers who implement robust security protocols, ensuring reliable and safe communication.

Can Cloud Communication Solutions Support Remote and Hybrid Work Environments?

Absolutely. Eastern DataComm’s cloud communications platform is designed to support remote and hybrid work environments, enabling employees to communicate and collaborate from any location. Our solutions include video conferencing, messaging, and voice calling, all accessible from various devices. This flexibility promotes productivity and connectivity, regardless of where your team is located.

What Is The Difference Between Cloud Telephony And Traditional Phone Systems?

Cloud telephony replaces traditional phone lines with internet-based communication, offering greater flexibility and cost savings. Unlike conventional systems, cloud telephony operates through a cloud communications platform, allowing users to make calls, host video conferences, and send messages through a unified system. This eliminates the need for on-site hardware and reduces maintenance costs while providing scalable communication options.

How Do Cloud Communication Solutions Integrate With Other Business Applications?

Eastern DataComm’s cloud communication systems seamlessly integrate with other business applications, including CRM systems, productivity tools, and collaboration platforms. This integration ensures efficient workflows and consistent communication across channels. Our unified communications platform keeps all communication tools connected, enabling teams to collaborate effortlessly through voice, video, and messaging within a single system.