Sales Engineer

As a leading provider of safety and communications solutions in the Northeast, we are looking for an ambitious Sales Engineer to support our sales team in the New Jersey metro market. The right person will have a love for learning new products, be customer-facing, and able to design technical solutions for our clients.

Sales Engineer

Eastern DataComm is seeking a Sales Engineer to support our sales team in selling safety and communications solutions that include physical security (video surveillance and access control), unified communications, and emergency notification solutions. We are looking for Sales Engineers who are excited to learn about new products and solutions, can convey technical concepts to non-technical people, and design solutions that are accurate and effective for our clients.

This position includes a competitive salary plus benefits including Medical, Dental, Long Term Disability and 401K plans. Local candidates only.

Eastern DataComm – Hackensack, NJ

Eastern DataComm delivers end-to-end technology solutions for schools, businesses, and municipalities nationwide. Our holistic, diagnostic, and consultative approach utilizes our strong technical knowledge, understanding of the safety ecosystem, and experience working with customers for over 30 years. Regardless of the project at hand, we remain focused on understanding our clients’ needs and delivering right-fit, integrated technology solutions that address them.

We work collaboratively with our customers to diagnose the real issues at the core of the challenges they face. In the process, we foster lasting client relationships and create safer schools, municipalities, and businesses by delivering cutting-edge, integration-ready technology solutions that holistically address their communications and security needs.

With high satisfaction ratings from essentially all our customers, we solve our customers’ communication problems!

Responsibilities:

• Assist the Sales Representatives with technical knowledge pertaining to the products and services offered by the company.
• Provide pre-sales technical assistance and product training to the Sales Team, customers, and prospects.
• Provide technical specifications for a quote or proposal and prepare accompanying materials.
• Perform on-site walk-thru’s with Sales Representatives at customer sites in order to develop a solution.
• Assist in the preparation of RFP responses.
• Interpret customer requirements; speak with customers or prospects to understand their needs and relay this information to the Sales Representative.
• Perform technical presentations that demonstrate how products and services can benefit and meet customer or prospect needs.
• Serve as liaison with other departments in the company to gather technical expertise for supporting the Sales Team.
• Support marketing activities by attending trade shows, conferences, and other related events.
• Maintain in-depth product knowledge of the service offerings of the company.
• Perform sales procedures and opportunities in ConnectWise CRM and remain compliant with defined policies and procedures.
• Approximately 25-40% travel to customers within the NY Metro area/all of NJ including Atlantic City for various industry trade shows and events.

Requirements:

• Technical background, with previous experience in a technical role.
• Data Networking and telephony (VoIP) background a must.
• Proven track record in sales and knowledge of technology.
• Enjoy working with customers and external audiences.
• Proficient with general office applications.
• Strong organizational, presentation, and customer service skills.
• Skill in preparing written communications and materials.
• Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
• Ability to multi-task and adapt to changes quickly.
• Typing skills to ensure quick and accurate data entry.
• Self-motivated with the ability to work in a fast-moving environment.

Education:

• Bachelor’s degree or equivalent experience.

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