Businesses replace their desktop PCs about every five years. Mobile devices are replaced more frequently, especially for companies that allow employee-owned devices, because many consumers upgrade their smartphones and tablets as soon as they qualify for carrier discounts. Yet many organizations tend to cling to old phone systems for 10 to 20 years. To give […]
8 Factors to Consider When Implementing a Cloud Phone System
In a previous post, we discussed why more organizations are moving their phone systems to the cloud and what to look for in a cloud phone system. More than cost savings, a cloud phone system offers more control and flexibility, simpler management, the ability to add or remove users and services as needed, access to […]
7 Ways Unified Communications Benefits State and Local Government
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How Cloud Technologies Prepare Your Organization for the Post-COVID-19 Workplace
Bought to you by: Renee Chang is a software developer for a large audiovisual technology company based in Southern California. When COVID-19 struck and tech companies led the work-from-home charge in early March, Chang’s company opted to stay the course. As surrounding organizations continued to send employees home, Chang’s colleagues wondered why their company had no similar […]
The 8 Most-Asked Questions About Cloud Communications – Answered
81% of CIOs believe IT is entering a new era of customer-driven initiatives. Businesses are increasingly embracing cloud communications to craft better customer experiences. Some IT executives, failing to recognize the opportunities cloud solutions can bring to their businesses, are reluctant to adopt this new communications platform. Savvy CIOs view it as a key enabler […]
Fear of Change in the Age of the Customer
Sometimes, we need to destroy the status quo to create a new model of engagement. Sometimes, the market does that for us and that can be even scarier. Change is always scary and overwhelming, especially when it comes to technology. But it is inevitable. The Cloud is changing the way businesses communicate. Businesses have a […]
Is It Time to Move Your Phone System to the Cloud?
Many organizations are using the cloud for some of their communications and collaboration tools. The cloud reduces or eliminates capital costs for on-premises hardware, offers more flexibility, shifts management and maintenance responsibilities to the cloud service provider, and allows you to pay as you go for what you need. Organizations are also moving their phone […]
Tips & Tricks to Modernize Your Contact Center
Are you looking to revamp your contact center and deliver better customer experiences? An end-to-end contact center suite offers you the opportunity to do just that. Take a look at some of the ways modern contact center solutions can help improve efficiency and productivity in your contact center: Embrace Multiple Channels A recent study of […]
Ensuring Your Phone System Is a Business Enabler
If you make money using the phone, then your phone system needs to be a business enabler, not an inhibiter. It needs to differentiate your business from your competition. Your prospects must be able to reach you in a timely manner. Your customers need to find you wherever you are, at the front desk, in […]
Public, Private or Puffy: What Exactly Is the Cloud, Anyway?
Multi-cloud and hybrid cloud adoption is on the rise, according to the RightScale 2017 State of the Cloud Report, which found that organizations are using an average of eight different clouds. Eighty-five percent of organizations have a multi-cloud strategy, with 41 percent of IT workloads in public clouds and 38 percent in private clouds. Multiple […]
