Making sure you feel confident using your new technology is important to us. That’s why every proposal
we make includes a rich array of services to support you during the first year after installation of your new system.
We support you by phone, remote access and remote changes, as well as on-site/depot services to diagnose
and repair system problems.
Our charge to support our customers is evidenced by the dedicated Help Desk we created exclusively for existing customers. We ensure your system runs at an optimal level by executing:
Our devotion to clients extends to how we’ve structured our company: Our warehouse is fully stocked with parts to provide same-day, onsite hardware replacement to local clients, as opposed to the next business day remote support provided by many of our competitors.
Think of us as an extension of your IT department. We’ll come to you with maintenance support that covers all parts and labor for the purpose of trouble resolution, and includes replacement parts, telephone support, and on-site labor. If a problem arises that we can’t resolve, we have arranged for the factory to assist us in diagnosing and correcting the problem quickly.
All phone systems covered by a ShoreTel Support and Maintenance Agreement are entitled to any new software releases of code that ShoreTel makes available when it becomes general release. This includes all of the new features and functions that the new code brings to the table.