Responding to Customer Needs: The Evolution of Surveillance Technology

In the past decade, video surveillance solutions have undergone significant transformations, particularly in recent years with the introduction of advanced features like artificial intelligence (AI) and sophisticated analytics. These innovations are enabling organizations to tackle challenges more swiftly, respond effectively to potential threats, and streamline their daily monitoring operations.

For businesses, government agencies, and school districts looking to upgrade their surveillance systems, understanding these advancements is crucial for strategic and successful implementation. In this blog, we will explore the latest developments in video surveillance, highlighting how they enhance security while also addressing common concerns regarding cost and complexity. Join us as we delve into these exciting innovations and their practical applications.

Need-to-Know Advancements in Video Surveillance: AI and Analytics

With more information about AI-assisted video surveillance becoming available, many have been curious about exploring the powerful benefits these technologies offer for improving physical security throughout their organizations.

If you’ve thought about leveraging these solutions to make your offices and campuses safer, now is the time.

From AI-powered search to facial recognition to behavior analysis, the latest advancements in AI and analytics are changing the way organizations like yours approach video surveillance.

These features make it easier for teams to follow security policies and create safer buildings and grounds with added security, leading to faster response times.

And with enhanced analytics capabilities, users can interpret data more effectively, leading to better decision making. When you harness these cutting-edge video surveillance solutions, you can ensure you are creating a more effective, efficient, and safer environment for everyone.

However, the hesitation for many budget-conscious buyers has been that these new systems often required you to shift out or replace some of your older technologies in the process. A complete rip-and-replace of older camera equipment can be a deterrent for those who want to improve physical security but have limited access to funds. But the tide is changing.

The Real-World Challenges of Integrating New Video Surveillance Tech

Your video surveillance systems are a vital piece of your safety ecosystem. When it comes to updating these solutions, you may have faced a myriad of challenges ranging from equipment selection to implementation to maintenance and beyond.

One major obstacle that may arise is the issue of how to approach legacy systems and make sure that your new video surveillance solution works with whatever you add to the mix. This compatibility challenge can be difficult because it often requires some forethought, planning, and strategy to execute properly. And, in most cases, organizations face several integration obstacles along the way.

Another hurdle can arise when it comes to onboarding or training your staff to use new technologies or tools once they’re implemented or installed. Not only can employees and team members be resistant to change, but they may be at different levels of proficiency, requiring different approaches to get them comfortable with effectively using the new solution. Whatever the case, the truth remains the same: Successful implementation requires internal alignment and training.

While these are just two of the challenges you might anticipate when it comes to your new technology, it’s important to strategize about how to approach them. Having a technology partner who can help you plan for and seamlessly execute new systems or enhanced integrations leads to achieving success faster and often reduces costs that go along with the learn-as-you-go approach. Having a plan, after all, can make the entire process run much more smoothly.

Responding to Customer Needs with Innovative Solutions

Like Eastern DataComm, organizations like Verkada do their best to understand and respond to what their customers need. Many manufacturers are making strides to create solutions that tackle issues like surging costs and ever-lengthening installation times. These forward-thinking companies monitor feedback and adapt their designs, innovating and upgrading based on that feedback. The results speak for themselves: security systems that are streamlined and more budget-friendly.

By focusing on what customers want, companies like Verkada are joining our Eastern DataComm team in keeping customers more connected and protected than ever before.

Let’s explore an example of how they’re doing just that.

The Challenge

We often hear that our customers want Verkada’s cutting-edge platform, but worry they’d have to rip and replace the entirety of their old business video surveillance systems to make that happen. The prospect of doing so is not only time-consuming, but potentially a non-starter entirely if funding is limited.

And so with that financial burden looming, business decisions are made. Some put off their dream of a state-of-the-art video surveillance system for their organization. Others give up entirely on the solutions they really believe will best keep their communities protected. An unfortunate consequence would be to settle for less costly technologies that address some, but not all of their needs. But neither group needs to do so any longer…

Introducing: Verkada’s Command Connector

The Verkada Command Connector lets organizations quickly and easily connect older cameras to their system. It supports many features like video analysis, remote management, and easy storage. This tool helps make the switch to Verkada’s cloud system smoother, meeting modern security demands without overwhelming costs to you as a customer.

It represents Verkada’s industry-leading ability to adapt to meet its customers’ demands for innovative solutions. And it offers you the chance to reap the benefits of a leading-edge video surveillance system without a total and complete overhaul of your existing system.

The Benefits to Customers

The Command Connector helps our customers address a multitude of integration challenges when it comes to connecting their video surveillance systems with other existing technology solutions.

Using the Verkada Command Connector helps you avoid a complete system overhaul or reduce your rip/replace costs, resulting in significant cost savings for you.

Installing Command Connector also provides increased operational efficiency and added security through streamlined integration with your other systems.

And of course, integrating your systems with a vendor partner like Eastern DataComm means you’ll have the added value of a customized solution that’s tailored to your specific needs and works for your organization, buildings, and budget.

Creating Better Video Surveillance Results Begins with a Diagnostic and Consultative Approach

In today’s fast-paced technology environment, it’s essential to embrace the latest technological advancements while addressing how you can best integrate them with what you already have at your disposal. And while this is the best possible way to move forward, it can lead to challenges if you’re relying on a different vendor to represent each of the technology solutions that make up the entirety of your organization’s safety ecosystem.

At Eastern DataComm, we believe the best course of action is one where your technology partner helps you through a process of diagnosis, consultations, planning, and strategy. Working with you as a consultant to ensure you have the best-fitting solutions possible, our team assists you with implementing your chosen solutions and integrating them seamlessly. The benefit? You’ve now saved time and ensured your peace of mind throughout the entire process by trusting professionals who have delivered superlative results for over 35 years.

This diagnostic and consultative process leads to improved outcomes because it keeps the end goal in mind from the outset. Our focus bears in mind your operatives, budget, existing technology, strengths, and areas for improvement. And that’s not a process you’ll navigate with just any vendor.You deserve a partner who:

  • Is with you for the long-haul.
  • Provides expertise in customizing solution integration.
  • Delivers solutions that are tailored to your unique needs.

And that’s exactly what you’ll get when you work with our Eastern DataComm team.

We’ll Put Cutting-Edge Innovation to Work for You

Curious about how these advancements can serve your organization? Check out our Video Surveillance Solutions, or Contact Us and we’ll help you make the decisions that are right for your needs and budget.

2024 Video Surveillance Checklist: Top 10 Must-Have Features

While recent federal regulations relating to security concerns are leading many government agencies, businesses, and schools to remove their old cameras and related equipment the question remains: What type of system should these organizations implement in their stead?

This month we answer an equally important question: What features would be needed to create the most comprehensive video surveillance system?

Whether you’re choosing a security camera solution for your business or evaluating school surveillance systems to discern the best option for you, there are some key considerations to make when upgrading. Replacing your old system with more of the same will leave you with security deficits that could cost you in the near term and the long run. To make this selection process easier, we’re sharing with you this video surveillance checklist, including the top ten features your video surveillance system must have to deliver optimal security.

High-Quality Video

The quality of your camera’s video and its resolution are related. As such, the most comprehensive video surveillance solutions include the best of both. While it’s essential to have at least 5MP video when selecting your cameras and surveillance equipment, be aware that 4k and 8MP are at the high end of quality and resolution options as well.

Eastern DataComm Pro Tip: Don’t be fooled by the popular buzzword “hi def”, short for “high definition”. It’s already outdated and many camera manufacturers consider 5MP the standard now.

AI-Powered Video Analytics

While AI has become quite the buzzword, it’s important to sift through the noise. And here at Eastern DataComm, we believe in doing just that.

 We’re focused on how AI is really making a difference when it comes to video surveillance. Where do we see the greatest strides being made? Video analytics.

This means that searches can be defined based on the video data collected. Such an approach can help to rapidly improve your ability to find events in the record, saving time and resources.

AI can also recognize abnormalities and alert you to them in real time, allowing for a more proactive system. This has the added benefit of reducing your company, school, or organization’s need to have a person constantly monitoring the video. Human intervention can be subject to error, not to mention the inherent resource allocation costs. This is definitely one instance that highlights the power of AI to share meaningful information and reduce resource expenditures that would otherwise be assigned to this task.

It also bears mentioning that the US Chamber of Commerce recommends the use of video analytics to  “empower businesses with critical data that helps business owners improve decision-making, understand customer behaviors, and better protect their assets.”

So, while you may find yourself inundated with a mountain of information when it comes to potential AI features for your video surveillance solution, we recommend reaching out to a trusted partner and focusing on the features that will make the most impact on your business, school community, or government agency.

Below,  you’ll find the AI features that our team finds most impactful for our customers’ video surveillance solutions.

License Plate Recognition

License Plate Recognition is a remarkable technology that automates the process of manually finding and extracting license plate information from a video. It can also alert you when a specific plate is captured on the video, making it extremely useful in parking lots, along driveways, and at building entrances.

In fact, according to a 2023 Video Surveillance Survey conducted by Campus Safety Magazine, License Plate Recognition is quickly gaining traction on campuses as a solid investment when it comes to AI for video surveillance. (2023 Video Surveillance Deep Dive) And with good reason!

License plate recognition can be exceptionally helpful in law enforcement investigations, in addition to acting as a crime deterrent. On school campuses, it is an easy way to maintain data regarding students and staff parking needs organized over time.

Facial Recognition

Facial recognition technology is an advancement in video surveillance that helps you to address theft, locate missing individuals, and secure your buildings and grounds.

There are, of course, notable privacy and security concerns to consider with your team, including legal implications for those in public education. However, there are also advantages, including the potential for so-called “face similarity”, to find specific subjects quickly and accurately from an uploaded photo. Working with a trusted partner like the team at Eastern DataComm can help you select a solution that meets with your compliance and privacy needs.

Overall, these systems can play a helpful role in addressing crime in your school community and can be a welcomed addition to video surveillance systems for business as well.

Access Control Integration

One of the most powerful integrations to combine with your business surveillance system, campus video security system, or government agency surveillance system is access control.

Integrating your video surveillance solution with your access control system allows you to see and regulate who enters your buildings, when, where, and how. This means harnessing the power of a state-of-the-art access control system that includes components like:

  • headend devices
  • swipe cards and card readers
  • request-to-exit systems
  • magnetic locks
  • door strikes
  • crash bars

Vehicle Recognition

Whether you’re concerned about customer parking for your business’s lot, or protecting where your students and staff leave their cars on your school’s campus, or the spaces where your government employees park, chances are you’ve wondered about what solution is best to monitor the vehicles near your buildings and grounds.

You may also have concerns about the cars that drive around or near your buildings as well. That’s exactly why vehicle recognition is such a must-include feature to employ when it comes to your video surveillance system.

Recognizing vehicles using video surveillance allows you to capture real-time video and store data for law enforcement investigations while taking proactive steps that add to the security of your parking lots, nearby roads, and grounds.

Environmental Sensor Integration

Environmental sensors help you to address concerns like air quality, vaping, food spoilage, and even overheating IT equipment. But did you know you can integrate your environmental sensors with your video surveillance system?

When it comes to optimizing your video surveillance solution, this approach allows you to monitor behaviors and conditions that impact the health and safety of your buildings’ grounds. This technology empowers you to address everything from motion and aggression detection to occupancy monitoring, and even monitor food temperature and noise levels. Furthermore, this solution can point to where issues may stem from so you can proactively and effectively address them before they become problematic.

You can also tie your environmental sensors to your video camera system. This allows you  to deliver pop-up alerts to various devices so that notable events can be easily detected, recorded, and addressed. Responding to real-time alerts as they happen can help you save money, time, and potentially lives in the case of emergency situations.

Environmental Sensor Integration

Emergency Response Integration

According to Campus Safety Magazine, systems integration is one of the most challenging issues facing schools and districts that want to implement more effective video surveillance solutions. In fact, a quarter of respondents shared that their video surveillance systems weren’t integrated with public safety systems like intrusion detection. (Campus Security Technology Trends To Watch in 2024)

And whether you’re a school administrator or a business owner, you don’t have to be part of that statistic.

The truth is clear: Integrating your video surveillance solution with your emergency response system reduces the chance of human error during situations like lockdowns and active shooter events when time is of the essence.

It also gives you peace of mind that you’re doing all you can to provide for a comprehensively safe and secure working, learning, shopping, or publicly funded environment for those who frequent your buildings and grounds.

Automated Alerts

Leverage automated alerts using predetermined criteria that you select to help identify issues in real-time. Setting up the alert criteria with your video surveillance system helps to ensure you receive notifications as a situation unfolds, keeping you ‘in the know’ and enabling you to take a proactive corrective approach.

Automated alerts allow you to set criteria within your video surveillance system so that you receive automated alerts immediately when the system identifies issues matching your predetermined threshold selections.

These alerts make it easier for you to respond quickly and effectively to matters that require your immediate attention. For example, if you’re dealing with issues related to theft or intruders, you’ll capture the video in real-time so you can assess the situation safely and securely and involve law enforcement as needed.

Remote and Mobile Access

Whether you’re choosing security cameras for your business or for a school or government agency, the best solution will allow any verified user to connect regardless of physical location,  network, or device type. Approved users, regardless of where they may be physically located, would have access to the system.

For example, your point of contact at the local police department, the IT director for your law firm, or the superintendent at the district administration building should be able to access your video surveillance system if you would like to grant them permission rights.

Each of these approved users should also have the ability to use a mobile device, laptop, or workstation PC to access the system. And as a system administrator, you can permit or restrict the different levels of access assigned to each user.

The result is video surveillance that’s accessible wherever verified users may need it.

Manageability, Traceability, and Security

World-class video surveillance systems are those that allow for multiple user types and roles, and Single Sign-On (SSO) integration. These systems also provide the opportunity to manage users so that system security is easily maintained.

This is especially helpful if you’re hoping to have the best business surveillance system in place. One that will empower you to assign certain staff or team members with access to your system or to certain portions of the system. This puts you in control of the roles and capabilities they’ll have when accessing your video surveillance solution.

In addition, you’ll want to be sure that you have the ability to define the cameras that can be viewable per user, and allow for logging of usage to ensure the system is secure and not being used in a way that puts you or your data at risk.

Visual Mapping

Visually mapping the layout of your video surveillance cameras to their physical locations on a floor plan is an excellent approach – one that we highly recommend. It can help provide a better sense of where your cameras are located and offer insight into their field of view. This can help you assess potential needs for additional cameras, especially if you conduct any building renovations or revamp your floor plan.

It’s also an important functionality to have when your system covers a lot of ground and is composed of a large number of cameras. This can come in handy for users who are not familiar with the location like emergency responders, making this an even greater asset when every second counts.

Enjoy the Peace of Mind Brought on by Optimal Video Surveillance System Security with Eastern DataComm

Looking for a technology partner to help you optimize your Video Surveillance solution? You can contact us here to get started.

Addressing An Evolving Nationwide Security Threat: Removing & Replacing Prohibited Video Surveillance Cameras For Safety And Federal Compliance

Schools, as well as many other public sector entities, across the country are now faced with the requirement of bringing their video surveillance systems into compliance with the National Defense Authorization Act (NDAA). This need for remediation resulted from revelations about prohibited solutions from Chinese manufacturers, including Hikvision and Dahua.

In our previous blog, we’ve addressed funding for the removal and replacement of non-compliant video surveillance cameras. Today we’re exploring the details on why these cameras are no longer considered compliant. Additionally, we’re offering guidance on video surveillance best practices, and what to look for in a surveillance solution and service provider. Read on for full details.

Why Non-Compliant Video Surveillance Cameras Must Be Removed And Replaced

These video surveillance camera systems must be replaced because they are considered to be a threat to security, not just on a local level. This is now a national concern. It was discovered that these chipsets have malicious “back doors”, which essentially allow the manufacturer or their affiliates (in this case the Chinese government), to view and collect data from the cameras and other devices that contain these specific chipsets. This particular ban is for a select group of Silicon manufacturers that produce the chipsets, all of which are located within China.

IP cameras, like most electronics, have an onboard computer or “chipset” that processes video and manages networking connectivity to clients such as the NVR recorder. The chipsets have full control over the IP camera. In this case, the banned manufacturers use this control to provide the Chinese Government with connectivity and access to the camera without authentication.

There are many reasons why it is vital to remove these cameras. First, it is imperative to remove cameras that do not meet the NDAA requirements in order for surveillance systems to be in compliance with section 889(a)(1)(A) and (a)(1)(B) of this new law. This is especially true if these projects were funded by the government (inclusive of federal grant money) or if the buildings or grounds that are using this equipment received government funding.

Second, removing and replacing non-compliant surveillance camera equipment ensures the privacy of the people within a location. Replacing the banned cameras with those that meet NDAA requirements restores security and privacy.

And finally, replacing these cameras prevents unintended sharing of confidential and proprietary material. Banks, research facilities, and hospitals all handle such information, and come to mind immediately when there are concerns regarding information privacy. Schools may not always be top-of-mind when considering data breach risks. But, when you begin to examine what information can be gained from tapping into a camera system that watches the daily goings on of a campus filled with our youth and those charged with shaping their minds, the risks of non-compliant equipment loom more ominously as a real threat.

What You Should Know About Removing These Cameras And Chips

There are a few primary manufacturers to be wary of when looking to avoid compliance and security issues. Those include Hangzhou Hikvision Digital Technology Company and Dahua Technology Company. Many subsidiary or affiliate IP camera manufacturers have rebranded models that physically look different, but internally contain the same chipsets.

As of 2019, about 20% of the IP camera market belonged to manufacturers that are now on a banned list. Unfortunately, there is a significant probability that many locations have non-NDAA-compliant cameras, as awareness of this threat is still lacking to this day. Non-NDAA-compliant cameras are typically less expensive, costing about a quarter the price of the competitors that are NDAA-compliant, which has made them a very palatable choice, especially for extremely budget-minded customers.

Yet amidst an unsettling narrative that resulted in the need for this legislation, there is good news to report. Manufacturers have unearthed and acknowledged this issue. They are responding to schools, government agencies, and businesses’ demands for compliant solutions. And as of  2023, only about 3.5% of IP cameras sold in the US were non-NDAA compliant. That said, because non-compliant devices remain on the market for purchase and because they’re sometimes crafted by subsidiaries, working with a trusted vendor partner who can discern the difference is still the best way to avoid unknowingly buying and installing such devices.

What To Look For In Your Replacement Video Surveillance Solutions

When it comes to selecting a NDAA-compliant video surveillance solution, you’ll want a system that provides clear and smooth coverage of areas like:

  • Heavily trafficked public spaces like your lobby, or main hallways and corridors
  • Secure/controlled areas containing proprietary information not for mass consumption (i.e., personnel files or student records)
  • Known problematic nooks where students may commonly sequester themselves for activities they’re hoping to conceal from authority figures

It’s also important to recognize that not every camera provides a “one size fits all” solution. This means you may need to make use of specialty cameras with specific features. This will allow you to fit these particular areas with equipment that captures meaningful and relevant information.

Next, you’ll want to consider ease of use. Accessing your new system should be frictionless, secure, traceable, and when needed, quickly shareable to law enforcement or those who are responsible for building safety and security.

Your new system should be modern in terms of its functionality. So, consider whether you can extract data from the cameras using artificial intelligence (AI). AI empowers the user to generate proactive alerts based on the video data. Actions and events such as loitering, crowding, or line crossing can be detected in real time.

When applied in real-life situations, this functionality helps to reduce false alerts. The amount of time it takes to find specific things in recorded video becomes a breeze when leveraging AI. The user can search for attributes such as the clothing or vehicle color, reverse search a specific face, or receive an alert when a specific car or individual is seen on any camera. All of these capabilities save time and help to improve the security profile of your campus.

Enhancing Video Surveillance Compliance, Safety, And Security

Enhancing your safety, physical security, and compliance is an ongoing process.

Make sure all security systems going forward are NDAA-compliant. This extends beyond IP cameras. In fact, this extends to physical cameras, NVR/recording server hardware, access control equipment, and the software that controls these systems.

In addition, be sure to secure and maintain remote access to your physical security system, regardless of device type or geographical location. As an additional precaution, it’s also recommended to allocate system functionalities based on role and monitor each user’s activity.  

When you’re renewing systems, make sure to use high-resolution cameras (4MP) and above for larger spaces. And utilize new AI video analytics to go beyond motion alerts. Create proactive alerts and responses based on these analytics to prevent issues from starting or reoccurring.

Best Practices For Video Surveillance In Schools

There are some best practices to consider when planning and implementing video surveillance systems in your organization.

First, consult with a safety expert and conduct a physical walkthrough of your buildings and grounds. These experts have the knowledge and experience to give you insight into camera placement. These advisors can address your concerns and answer any questions you may have about issues you may be trying to resolve.

As you move through this process, be sure to document your current and future camera locations on copies of your floor plans, blueprints, fire evacuation maps, and the like (VMS software, for example). Staying organized in this way will make the installation process significantly easier, from both a budgetary and time commitment perspective. Having this documentation provides a valuable reference tool not just for your video surveillance service provider but also for emergency services and first responders who may need access to recorded or real-time footage.

Next, be sure to research and understand the main difference between on-prem, cloud, or hybrid solutions. The choice that is right for your campus depends entirely on your unique needs. If you need support in conducting this research, contact a trusted vendor partner like Eastern DataComm. Leveraging the expertise of a knowledgeable partner will help to answer your questions. You’ll be able to walk through the potential benefits and why one solution might be better than another, specific to the challenges you want to address most.

Next, and of great importance, be sure you are utilizing a multimodal approach to alerts. This means using multiple mediums, like email and SMS to convey important messages. For instance, if a camera is tampered with or goes offline.

Finally, configure video pop-ups for actively alerting cameras on the security team’s viewing monitors for immediate response. This will ensure everyone remains on the same page when it matters most.

What To Look For In Your Replacement Cameras And Surveillance Systems

As you remove the prohibited video surveillance cameras and devices and install new devices, you’ll want to ensure that what you are using now has better image quality than your previous solution. Increasing the resolution, having a larger field of view, and improving the camera network infrastructure (including replacing old analog wiring) are all ways that lead to giving you greater visual detail.

It’s also vital that any new and/or replacement system be NDAA-compliant end to end. This means that everything from the cameras to the network switches, and the main NVR server(s), must be manufactured by those who follow NDAA compliance requirements.

Another important caveat to be aware of when selecting your surveillance technology as a whole: The new system’s NDAA compliance extends to not only the cameras themselves, but also the chips within any and all parts or components of the cameras. Those chips and components must be NDAA compliant as well.

Lastly, it is a necessity to ensure the new solution is an “Open System”, or ONVIF-ready, so that it can be easily integrated with future solutions and products. ONVIF stands for Open Network Video Interface Forum. Its goal is to “provide and promote standardized interfaces for effective interoperability of IP-based physical security products.”

For more details on ONVIF, we recommend you familiarize yourself with information found on this site: https://www.onvif.org.

When you’re unsure about how to navigate these processes, working with an experienced vendor partner like Eastern DataComm can be a great way to facilitate a smooth transition to a fully compliant video surveillance system.

NDAA-Compliant Cameras To Consider: i-Pro and Verkada

The i-Pro, formally Panasonic, manufactures the most feature-rich and secure IP cameras that are NDAA-compliant as well as FIPS 140-2 level 3 certified secure. This is the highest level of security available, and certainly an option worth considering.

Another great video surveillance option is from Verkada. Verkada has a cloud-accessible IP camera solution. Their full line of products is NDAA compliant giving schools a variety of cameras to choose from to fit a multitude of uses.

A Note On The Importance of A Knowledgeable Vendor Partner

There are many advantages to working with a vendor partner to secure a cutting-edge video surveillance solution. Working with a trusted partner who is well-versed in this subject ensures that you benefit from their experience designing solutions that remove vulnerabilities, ones that you may not have even been aware existed on your campus. The right vendor partnership will allow you to continuously keep up with your security needs, having the solutions you need at your fingertips. Be mindful of who you select and put their knowledge to the test.

Keep Your Video Surveillance System Compliant Now And In The Future With Eastern DataComm

To learn more about grant opportunities for replacing non-compliant cameras, visit our March blog here.

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