Archive Tag: VoIP - page 2

How Contact Centers Support Evolving Goals and Priorities in Healthcare

As healthcare providers become more patient-centric, there is an increasing need for solutions that enable these organizations to treat patients more like customers. Just as consumers have increased expectations for customer service, responsiveness and communication, patients have similar expectations for the quality and delivery of care, communication with health professionals, finding answers to health-related questions, […]

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How to Maximize the Benefits of Mobile Devices in Healthcare

Research firm IDC just published its Semiannual Mobility Spending Guide, showing continued strong investments in mobile devices, applications and services. The healthcare industry is leading the way in mobile, with projected spending that’s more than twice the overall average. In healthcare, mobile devices are being used to improve both operational efficiency and the quality and […]

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Savings & Growth: How 1 Easy Telecom Change Can Drive Both

Business demands are constantly changing. Between employee fluctuation and seasonal changes, it’s hard to not overspend on telecom. Analog technology or digital lines require additional wiring and installation if you want to scale and can quickly put a hole in your pocket. SIP trunking, on the other hand, has gained popularity over the years as […]

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3 Reasons Why Multisite Businesses Need a Robust IP Communications Platform

It’s increasingly common for organizations to grow beyond headquarters to branch locations. Even small businesses use this strategy to better serve customers, gain needed skill sets, and take advantage of lower real estate and labor costs. Mergers and acquisitions can quickly expand an organization’s geographic footprint. In addition, many employees now work remotely in home-based […]

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Communications as a Service: ‘Cloudifying’ the PBX

The cloud has had a dramatic impact on the way we do business, impacting everything from infrastructure to user access. Applications have broken free from onsite hardware giving users the ability to work anywhere at any time. And it’s just getting started. Even business communications have been given the cloud treatment, enabling users to access […]

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4 Reasons Why SIP Trunking is the Perfect Match for UC Solutions

SIP trunking comes with many benefits – reduced telecom costs, cloud functionality and ease of capacity expansion are just a few. When paired with other communications solutions such as unified communications, businesses are able to seamlessly integrate those benefits with UC functionality such as desktop sharing or instant messaging. By extending your onsite UC solution […]

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7 Ways Unified Communications Benefits State and Local Government

Many government agencies at the state and local level still rely upon legacy phone systems or Centrex-type services leased from carriers. These older systems are difficult to manage, expensive to maintain, and lack many of the features of a modern communications platform. Designed when most workers sat at desks throughout the day, they are incapable […]

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10 Ways Your Phone System Improves Your Customers’ Experience

Business competition in today’s economy is fierce. Your customers expect the highest level of customer care, and you and your staff need to be reachable, professional and customer focused at all times –  no matter where you’re located. If that’s your business model, is your phone system serving you like you serve your customers? Use […]

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