It is now the end of Daylight Savings Time and schools need to set all of their clocks to “fall back.” While most of us are trying to get accustomed to the time change, a complex routine is playing out in many schools across the country. IT administrators must go through the painstaking task of […]
Ensuring Your Phone System Is a Business Enabler
If you make money using the phone, then your phone system needs to be a business enabler, not an inhibiter. It needs to differentiate your business from your competition. Your prospects must be able to reach you in a timely manner. Your customers need to find you wherever you are, at the front desk, in […]
How to Simplify Your Telecom with SIP Trunking
If your business is looking to simplify its phone management, SIP trunking might be the relief you’re looking for. By eliminating the need for maintenance and installations, your teams will have to spend less time managing telecom issues and more time focusing on core business matters. Fast Implementation A new SIP trunking solution can be […]
Turning Collaboration from Buzzword to Competitive Advantage
According to Techaisle’s 2017 Top 10 SMB (small to midsize business) Business Issues, IT Priorities and IT Challenges report, the No. 2 IT priority is collaboration, behind the cloud and ahead of mobility and security. That’s a pretty powerful statement. Smaller organizations, on average, are saying that the ability of IT to support business collaboration […]
How Contact Centers Support Evolving Goals and Priorities in Healthcare
As healthcare providers become more patient-centric, there is an increasing need for solutions that enable these organizations to treat patients more like customers. Just as consumers have increased expectations for customer service, responsiveness and communication, patients have similar expectations for the quality and delivery of care, communication with health professionals, finding answers to health-related questions, […]
How to Maximize the Benefits of Mobile Devices in Healthcare
Research firm IDC just published its Semiannual Mobility Spending Guide, showing continued strong investments in mobile devices, applications and services. The healthcare industry is leading the way in mobile, with projected spending that’s more than twice the overall average. In healthcare, mobile devices are being used to improve both operational efficiency and the quality and […]
Savings & Growth: How 1 Easy Telecom Change Can Drive Both
Business demands are constantly changing. Between employee fluctuation and seasonal changes, it’s hard to not overspend on telecom. Analog technology or digital lines require additional wiring and installation if you want to scale and can quickly put a hole in your pocket. SIP trunking, on the other hand, has gained popularity over the years as […]
3 Reasons Why Multisite Businesses Need a Robust IP Communications Platform
It’s increasingly common for organizations to grow beyond headquarters to branch locations. Even small businesses use this strategy to better serve customers, gain needed skill sets, and take advantage of lower real estate and labor costs. Mergers and acquisitions can quickly expand an organization’s geographic footprint. In addition, many employees now work remotely in home-based […]
Creating Better Customer Experiences One Call at a Time
If you make money using the phone, then your business phone system needs to be a business enabler, not inhibitor. Your prospects must be able to reach you in a timely manner. Your customers need to find you wherever you are, at the front desk, in a meeting or outside the office. That’s how you […]
Communications as a Service: ‘Cloudifying’ the PBX
The cloud has had a dramatic impact on the way we do business, impacting everything from infrastructure to user access. Applications have broken free from onsite hardware giving users the ability to work anywhere at any time. And it’s just getting started. Even business communications have been given the cloud treatment, enabling users to access […]
