81% of CIOs believe IT is entering a new era of customer-driven initiatives. Businesses are increasingly embracing cloud communications to craft better customer experiences. Some IT executives, failing to recognize the opportunities cloud solutions can bring to their businesses, are reluctant to adopt this new communications platform. Savvy CIOs view it as a key enabler […]
Fear of Change in the Age of the Customer
Sometimes, we need to destroy the status quo to create a new model of engagement. Sometimes, the market does that for us and that can be even scarier. Change is always scary and overwhelming, especially when it comes to technology. But it is inevitable. The Cloud is changing the way businesses communicate. Businesses have a […]
8 Factors to Consider When Implementing a Cloud Phone System
In the previous post, we discussed why more organizations are moving their phone systems to the cloud and what to look for in a cloud phone system. More than cost savings, a cloud phone system offers more control and flexibility, simpler management, the ability to add or remove users and services as needed, access to advanced […]
Is It Time to Move Your Phone System to the Cloud?
Many organizations are using the cloud for some of their communications and collaboration tools. The cloud reduces or eliminates capital costs for on-premises hardware, offers more flexibility, shifts management and maintenance responsibilities to the cloud service provider, and allows you to pay as you go for what you need. Organizations are also moving their phone […]
Tips & Tricks to Modernize Your Contact Center
Are you looking to revamp your contact center and deliver better customer experiences? An end-to-end contact center suite offers you the opportunity to do just that. Take a look at some of the ways modern contact center solutions can help improve efficiency and productivity in your contact center: Embrace Multiple Channels A recent study of […]
Technology Upgrades to Help Schools from “Falling Back”
It is now the end of Daylight Savings Time and schools need to set all of their clocks to “fall back.” While most of us are trying to get accustomed to the time change, a complex routine is playing out in many schools across the country. IT administrators must go through the painstaking task of […]
Ensuring Your Phone System Is a Business Enabler
If you make money using the phone, then your phone system needs to be a business enabler, not an inhibiter. It needs to differentiate your business from your competition. Your prospects must be able to reach you in a timely manner. Your customers need to find you wherever you are, at the front desk, in […]
How to Simplify Your Telecom with SIP Trunking
If your business is looking to simplify its phone management, SIP trunking might be the relief you’re looking for. By eliminating the need for maintenance and installations, your teams will have to spend less time managing telecom issues and more time focusing on core business matters. Fast Implementation A new SIP trunking solution can be […]
6 Reasons to Upgrade Your Business Phone System
Businesses replace their desktop PCs about every five years. Mobile devices are replaced more frequently, especially for companies that allow employee-owned devices, because many consumers upgrade their smartphones and tablets as soon as they qualify for carrier discounts. Yet many organizations tend to cling to old phone systems for 10 to 20 years. To give […]
Turning Collaboration from Buzzword to Competitive Advantage
According to Techaisle’s 2017 Top 10 SMB (small to midsize business) Business Issues, IT Priorities and IT Challenges report, the No. 2 IT priority is collaboration, behind the cloud and ahead of mobility and security. That’s a pretty powerful statement. Smaller organizations, on average, are saying that the ability of IT to support business collaboration […]
