81% of CIOs believe IT is entering a new era of customer-driven initiatives. Businesses are increasingly embracing cloud communications to craft better customer experiences. Some IT executives, failing to recognize the opportunities cloud solutions can bring to their businesses, are reluctant to adopt this new communications platform. Savvy CIOs view it as a key enabler […]
Fear of Change in the Age of the Customer
Sometimes, we need to destroy the status quo to create a new model of engagement. Sometimes, the market does that for us and that can be even scarier. Change is always scary and overwhelming, especially when it comes to technology. But it is inevitable. The Cloud is changing the way businesses communicate. Businesses have a […]
8 Factors to Consider When Implementing a Cloud Phone System
In the previous post, we discussed why more organizations are moving their phone systems to the cloud and what to look for in a cloud phone system. More than cost savings, a cloud phone system offers more control and flexibility, simpler management, the ability to add or remove users and services as needed, access to advanced […]
Tips & Tricks to Modernize Your Contact Center
Are you looking to revamp your contact center and deliver better customer experiences? An end-to-end contact center suite offers you the opportunity to do just that. Take a look at some of the ways modern contact center solutions can help improve efficiency and productivity in your contact center: Embrace Multiple Channels A recent study of […]
Ensuring Your Phone System Is a Business Enabler
If you make money using the phone, then your phone system needs to be a business enabler, not an inhibiter. It needs to differentiate your business from your competition. Your prospects must be able to reach you in a timely manner. Your customers need to find you wherever you are, at the front desk, in […]
How do Start-ups and Smaller Businesses Connect?
You’re busy running your company—who has time to spend managing a phone system? Discover how ShoreTel Connect delivers an experience and quality of service that customers love. Call us today to discuss ShoreTel Connect for your business! […]
Turning Collaboration from Buzzword to Competitive Advantage
According to Techaisle’s 2017 Top 10 SMB (small to midsize business) Business Issues, IT Priorities and IT Challenges report, the No. 2 IT priority is collaboration, behind the cloud and ahead of mobility and security. That’s a pretty powerful statement. Smaller organizations, on average, are saying that the ability of IT to support business collaboration […]
How to Maximize the Benefits of Mobile Devices in Healthcare
Research firm IDC just published its Semiannual Mobility Spending Guide, showing continued strong investments in mobile devices, applications and services. The healthcare industry is leading the way in mobile, with projected spending that’s more than twice the overall average. In healthcare, mobile devices are being used to improve both operational efficiency and the quality and […]
The Risk of Using an Old Phone System Just Because “It Still Works”
It’s easy to justify delaying the upgrade or replacement of a phone system when the existing phone system seems to be working fine. However, an older system that still functions has a high risk of failure. Older cables and power supplies are prone to failure and may not be able to withstand a power a […]
Communications as a Service: ‘Cloudifying’ the PBX
The cloud has had a dramatic impact on the way we do business, impacting everything from infrastructure to user access. Applications have broken free from onsite hardware giving users the ability to work anywhere at any time. And it’s just getting started. Even business communications have been given the cloud treatment, enabling users to access […]
