Eastern DataComm is proud to announce that we’ve been named Mitel’s Education Partner of the Year! Mitel, a global leader in business communications with users in over 100 countries, helps businesses and service providers connect and provide innovative services to their customers. Each year, Mitel recognizes the organizations that are leading the way with their […]
Today’s customer expects a seamless experience no matter how they choose to do business. To be competitive, organizations must provide customers with multiple communications options, including phone, email, instant messaging, text and social platforms. Employees need immediate access to detailed customer information in order to answer questions, troubleshoot problems and nurture a profitable relationship. Many […]
A hosted or cloud-based Voice over IP (VoIP) phone system offers a number of advantages. If you’re already using VoIP-compatible phones, which many organizations are, capital costs are minor. Operational costs are also reduced because management and maintenance responsibilities shift to a third-party service provider. You pay as you go for the services you need, […]
It’s the first day of a new quarter, you’ve just wrapped up a series of planning meetings with your team, and you notice an email from the CEO of your company. He wants to sync up with you on his vision for growth over the next 12 months, a plan that he says will involve […]
